Job Description

About Us

Club L London is the next-generation online fashion retailer for the forward-thinking woman. Conceptualised and crafted in-house and abroad, we specialise in accessible luxury and unique designs of unrivalled quality to flatter all figures. From prom to occasion, am to pm, maternity, bridal and more, we deliver an engaging customer experience that connects our global community of diverse consumers, international fashion influencers and content creators with new and exciting collections dropping each week.

The Role

Club L London is excited to be growing the Customer Care team!



This role is to cover full time Hours - Monday - Friday 2pm-10pm (Remote).


This role offers homeworking, but you must be available to come into our Head Office in Trafford Park, Manchester for twice a year for our strategy days.



The training period will consist of Monday - Friday 9am-5pm for 4 weeks (remotely) and you will be required to come to the Manchester Head Office for the first day of training.

Responsibilities

Providing customer support through email and instant messages Great communicator and listener Problem solving mindset - you should be able to solve problems, show empathy, make customers feel heard, valued and appreciated Provide excellent customer service with great attention to detail Reply to customer queries in a professional manor and ensure that they receive a response that resolves their issue Resolve customer inquiries efficiently and quickly Be confident in following Club L procedures and making decisions Knowing company products and services to effectively communicate with customers and provide them with the correct resolution

Requirements

This is an entry level role, however previous customer service experience is advantageous Ability to provide a positive customer experience Good English writing skills with good attention to grammar and sentence structure Ability to manage and handle customers via email and instant messaging Working knowledge of Shopify, Zendesk or other Help Desk services would be beneficial Good communication and interpersonal skills Ability to work in a fast-paced environment Ability to work independently as well as being a great team player

What's on offer?

Annual bonus scheme 25 days of annual leave (pro-rated if part time) Extra day off for your birthday Cycle to work scheme Enhanced pension contribution Enhanced maternity policy 40% staff discount Healthcare Cashplan Free onsite gym (Manchester office) * Social events