Job Description

About the role

Ready to make a real difference everyday?

At Plymouth Community Homes, we're all about people our residents, our communities, and our team. We're looking for a

Customer Care Advisor

to join our friendly, high-performing Customer Care team.


In this key role, you'll be the voice of PCH helping to resolve issues, listen to feedback, and ensure our customers always feel supported and valued. You'll play a vital part in how we handle complaints, working with colleagues across the business to deliver a professional, fair and positive customer experience.


If you're organised, empathetic, and love helping people, this is your chance to make a real impact while growing your career in a supportive environment.

This is a fixed Term position of up to 6 months

What you'll be doing

Being the first point of contact for customer feedback and complaints ensuring every customer feels heard. Recording, monitoring and managing customer feedback with accuracy and care. Supporting colleagues across the business to resolve issues and improve services. Completing admin tasks that help our Customer Experience team run smoothly. In addition, the successful candidate will also carry out a range of administrative tasks to support the day-to-day functionality of the wider Customer Experience team.

Operational Hours:

Monday to Friday, 08:00 - 17:00

Our ideal candidate for this role is someone who:

Someone who thrives in a busy environment and enjoys problem-solving. Strong communication and people skills you know how to listen and respond with empathy. Great attention to detail, and confidence using IT systems, spreadsheets and databases. A team player who takes initiative and works with discretion and professionalism

Join us and be part of a team that's redefining customer excellence every day!

About Plymouth Community Homes

We are the city's largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we're aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.


With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.

What we can offer you:

Excellent pension scheme with a high level of employer contributions Free, fully equipped onsite gym and changing facilities. The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option Free Employee Assistance programme, including free counselling Free annual flu vaccination Cycle to Work scheme The opportunity to work in a beautiful and vibrant part of the Southwest We support digital working with modern devices/smart phones It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year Our modern and spacious offices are right on a bus route, and just three miles from the city centre We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons

To Apply:

If you are interested in this fantastic opportunity please select apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job.


For an informal discussion about this role, please contact Laura Moss, Customer Care Supervisor on 07543 509385.


This post is not suitable for job share.


Shortlisting Date: 27th November 2025


Interview Date: 4th December 2025


If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position.


We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.


Living and Working in Plymouth