Job Description

About the role:

Are you passionate about providing exceptional customer service in the retail travel industry? We're looking for a dedicated Customer Care Advisor to join our team and provide top-notch administration support to our direct business.


As a Customer Care Advisor, you'll ensure a positive and professional image of the Society is maintained at all times, adhering to security procedures and handling confidential information with care. Your responsibilities will include handling incoming and outgoing calls, resolving pre-departure issues promptly, processing cancellations and refunds, and providing support and advice to customers in the absence of their Personal Travel Agent.


As part of this role, your responsibilities will include:

Actioning any flight/accommodation changes and booking notifications received from suppliers liaising with customers and colleagues Dealing with complaints in line with ABTA guidelines and provide advice to agents or customers when required Responding to agent queries in a timely and professional manner using varying channels such as email, live chat and telephone Processing payments and refunds for customers/agents and reconcile files accordingly Redeeming and processing membership contributions towards holiday balances Providing emergency assistance to customers whilst overseas in exceptional circumstances



For more details about the role, please check the attached

.

This role is remote based working .



Please see the below an indication of a timetable we are hoping to work towards, although dates are subject to change.


Closing date:

First Stage Interviews:

Who are we looking for?

To be a successful candidate for this role, you will need have:

English & Maths GCSE Grade C or above 2 years Customer Service experience Competent computer skills Ability to work under own initiative Ability to prioritise and arrange work to meet deadlines

What can we offer you?

Employee Discounts

- Save up to

60% off Childcare, 20% off your Food Shop

and

15% off your next Holiday

o

30 Days Annual Leave

- Rising with service up to a maximum of 37 days

o

Health and Wellbeing Programmes

- Benefit from our

Stream App

and our partnership with

Grocery Aid

for financial and mental health support

o

Full Training and Accredited Development Plans

o

Enhanced Maternity, Paternity and Family leave

and more!



If you are interested in this role or would like more information, email our team at careers@littlepioneers.coop