Job Description

About Us:

Christies have been supplying the animal grooming industry since 1992, starting off with cattle and larger animal grooming supplies before moving into the pet grooming industry. We're proud to be a locally-grown company, supplying customers in the UK and Ireland, Europe and beyond!

Providing fantastic customer care is one of our top priorities, and we endeavour to ensure that everyone who interacts with us has a great experience.

Christies joined the Nexus Brands Group in 2020 and this has allowed us to grow from strength to strength. We collaborate with businesses around the globe to deliver the ultimate grooming experience for pets everywhere.

The Role:

We are looking for a passionate and efficient

Customer Care and Sales agent

to join our team. In this role, you will be responsible for handling customer queries, placing orders, upselling to customers, and working with our team to hit goals and targets.

Key Responsibilities:

Answering calls, cases, chats and other means of communication with our customers Providing a high standard of customer service for everyone we interact with Building and maintaining strong relationships with customers Upselling, cross-selling, and promoting new products Maintaining extensive product knowledge and continuing to learn about the products and the wider grooming industry Communicating clearly with your team, manager and the wider company Attending events such as grooming and Trade shows Various administrative tasks (such as booking collections, post, etc) Other ad-hoc tasks as required

Requirements:

Previous experience in a similar role is preferable, but not necessary Experience of working as part of a team, and/or providing great customer care Minimum Grade C (or equivalent) in GCSE English and Maths Another language such as French, German or Dutch would be a fantastic addition too!

What We Offer:

12.21 p/h A flexible approach to working with possibility of hybrid WFH / flexitime scheme Health Insurance benefits after 6 Months Opportunity to travel for various events Working as part of one of the best Customer Care Teams around!
Job Type: Full-time

Pay: From 12.21 per hour

Expected hours: 37.5 per week

Benefits:

Company events Company pension Employee discount Flexitime On-site parking
Ability to commute/relocate:

Ballymoney BT53: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (preferred)
Work Location: In person