Job Description

18 Month Fixed-Term Contract, Maternity Cover

Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them.

We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing.

At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.

Role Profile:

Working as a member of the Customer Care Senior Leadership Team, your primary responsibility will be to manage timely and detailed communications for our front-line Customer Care Administrators (CCAs), ensuring they have the right information at the right time to assist our customers.

You will have a logical and strategical thought process along with excellent communication skills to impact change effectively and efficiently within Customer Care, using a variety of communication channels.

The role will include but is not limited to:

Partner with key business stakeholders to ensure Customer Care is informed of business changes and updates, so they are equipped to support customer queries. Manage planned and reactive communications in an efficient and effective way, using a variety of channels. Content creation and maintenance management of the Customer Care SharePoint site. Ensuring the site is updated with timely and relevant communications such as product changes, delivery delays, and people and performance news. Organize and co-host the quarterly CC forum to introduce two-way dialogue in Customer Care and ensure our CCAs have a voice. Plan, write and upload weekly Huddle content. Build and maintain a communication plan to improve the flow of communication requests. Assisting Customer Care SLT, Operations Managers and Team Leaders on a range of initiatives and communication requests. Working alongside the CI team, Quality and Training Manager and Operations Managers to review and communicate any process change requests which impact Customer Care. Work alongside Corporate Communication Managers on business-wide projects and initiatives.

Candidate Profile:

An exceptional communicator with excellent written, spoken, and presentation skills. Can prioritise, multitask, and have experience working in a fast-paced and demanding environment where change is continuous. Have a natural ability to build relationships across the organisation. Excellent problem-solving, decision-making, and prioritisation skills. Have the confidence to bring ideas/solutions to the forefront.

What we offer you:

Learning Hub

: Enjoy flexible learning with access to a variety of in-house training programs tailored to your professional needs.

Employee Assistance Program (EAP)

: Access professional support for mental well-being through our EAP system.

Exclusive Discounts:

Benefit from special discounts at leading brands and retailers, as well as a generous employee discount on Lifeplus nutritional supplements and wellbeing products

.

Mental Health First Aiders

: Receive support from trained Mental Health First Aiders within the workplace.

Pension Scheme

: Secure your future with our contributory pension scheme, offering up to 6% contributions.

Holiday Flexibility

: Gain the freedom to buy or sell holiday days to suit your needs.

Gym Membership Savings

: Stay fit with discounts on gym memberships.

Health and Wellness

: Take advantage of our contributory hospital and health cash plan.

Cycle2Work Scheme

: Promote a healthy lifestyle and reduce your carbon footprint with our Cycle2Work scheme.

Eye Care Vouchers

: Keep your vision sharp with our eye care vouchers.

Life Assurance

: Enjoy peace of mind with our comprehensive life assurance plan.

Hours and Days:

Flexible options with a minimum of 30 hours per week between Monday to Friday.

Location:

Lifeplus House, Little End Road, St Neots, PE19 8JH Flexibility to work in a Hybrid way dependent on the needs and requirements of the role.
The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role.

Please note: The successful applicant will be required to undertake a criminal record check.*
Please advise us in advance if you have any special requirements if you are asked to attend an interview.*

We are Lifeplus Europe Limited ("Lifeplus"), Lifeplus House, Little End Road, St Neots, PE19 8JH, England, T: +44 1480 224623, E: jobs@lifeplus.com. On submission of your application your CV and contact details will be collected and retained by Lifeplus. We will process your personal information for recruitment purposes only. Your personal information will be stored in our applicant tracking system (located in the UK) and will only be shared with other members of the Lifeplus group of companies (including those located outside of the EEA) where necessary.

Your personal information is retained for a 12-month period; when this period is over, we will either delete your data or inform you that we would like to keep it on our database for future roles or suitable opportunities. Our lawful basis for retaining this information is legitimate interest. For more details on how Lifeplus treats your personal information please see the

Privacy Notice https://www.careersatlp.com/privacy-cookies/ or contact us at privacy@lifeplus.com.

Job Type: Fixed term contract
Contract length: 18 months

Pay: 46,350.00 per year

Benefits:

Company events Company pension Cycle to work scheme Discounted or free food Employee discount Gym membership Life insurance On-site parking
Ability to commute/relocate:

St. Neots, PE19 8JH: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in St. Neots, PE19 8JH