Job Description

Want to join our Client\'s exciting journey?

We are recruiting now for a number of Customer Care Consultant vacancies which are available due to growth. The roles will be based at our Maidenhead HQ with roles offered with hybrid working to allow for greater flexibility and work-life balance, further enabling us to reduce our environmental impact and support your personal circumstances.

Customer Care is an eager, dynamic organization within Volvo Cars, providing consumers world-class customer care by engaging them with our products, services and offers. Care is spearheading the company\'s fast transformation, building high-quality, long-lasting relationships directly with our consumers. As they accelerate our online business, turning Volvocars.com into a fully-fledged online sales channel, Customer Care plays an essential role in supporting consumers as they learn about and shop for our cars. To keep up with Volvo Cars\' bold ambitions to go electric and online, Customer Care is expanding all over the world, and developing our service offering. This will allow us to use new technology to meet consumers\' expectations, delivering personal, effortless and respectful experiences. To succeed, we need they need the right talent, and that\'s where you come in! We want you to innovate, challenge and build a career at Volvo Cars.

What you will do

As a Customer Care Consultant, your responsibility is to consistently deliver an outstanding, personal customer experience addressing the needs of current and future consumers across the shopping and ownership journey. As a brand ambassador, your customer-facing role is crucial in supporting our mission to improve the society we live in and bring our brand promise to life. You will get the opportunity to get insights and learn so much both about the consumers and the products which could be highly valuable if you like to build a future career within the company.

You will communicate with consumers based on their needs primarily via phone, but also via chat, email, and social media to understand their inquiry/issue and communicate a viable solution with a high service level. You will also manage lead generation, delegation, and follow-up of leads to ensure that they are being utilized effectively. It is important to prioritize and escalate our customers\' feedback and feature requests to the relevant internal teams. Your role will involve continuously and actively identifying, proposing, and driving activities with stakeholders within and outside the Customer Care organisation, to further improve quality and efficiency in our processes.

Benefits & Life at Volvo Car UK:

• Circa \xc2\xa324,000 DOE. Volvo offers competitive salaries that are reviewed and benchmarked annually
• You are required to work 1 in 5 weekends 9am until 5pm and 1 week of late\'s until 7pm
• Discretionary, performance-related bonus scheme that rewards you whilst you help us to achieve our goals
• Hybrid working in our agile, state-of-the-art offices or from home when convenient for you and your family
• 28 days holiday + bank holidays (4 fixed & 4 unfixed) + the opportunity to buy up to 5 additional days
• 15 days\' work from anywhere in the world policy
• 24 weeks enhanced and flexible parental leave for all employees regardless of gender up to a child\'s 3rd birthday
• Matched pension contribution up to 5%
• Wellbeing benefits such as Health Cash Plan, Life Assurance, Private Medical Insurance with Vitality
• 2 paid volunteering/charity days per year
• Access to our preferential employee lease car scheme for you and your family
• Subsidised onsite restaurant plus free refreshments and snacks
• Onsite electrical charging for your Plug-In Hybrid Electric or Battery Electric vehicle.
• A set salary sacrifice spend limit, refreshed every tax year for you to choose from multiple services and products to suit your lifestyle whilst saving on tax and NI within our extensive flexible benefits platform
• Discounted shopping site with 100s of brands and online retailers

Do you fit the profile?

Do you recognise yourself as having a genuine interest in providing excellent customer service and are motivated by working in a fast-paced, dynamic team facing challenges in an optimistic way? Then this could be the right opportunity for you.

We value previous experience within customer care operations and/or customer service from sales-oriented brands. Previous experience of complaint handling is desirable. You will have excellent oral and written communication skills in English and preferably knowledge of a CRM-system.

Who is Volvo?

Volvo Cars\' purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers\' lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them. Volvo Cars\' continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 43,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.

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