Job Description

Customer Care Advisor- Luxury Brand

Hybrid (2 days per week from home)

FTC Contract - 3 months (extension likely)

Job Reference: SM0202085

Language Recruitment Services (LRS) is currently recruiting a gifted and dedicated English Speaking Customer Care Advisor to join the Contact Centre team of their client based in their London Headquarters.

This is a fantastic opportunity if you have worked in Customer Service or Customer Care seeking a challenge offering more variety.

If you are looking to either continue or start a career working for a well-established high-end brand with an outstanding reputation, we would love to hear from you!

Responsibilities of the Customer Care Advisor:

Assisting clients with product enquiries

Updating and maintaining the order database

Providing support to clients registering online and having their orders processed through the website

Assisting clients with any issues regarding returns or orders via email and phone

Dealing with any complaints in a timely manner - escalating any issues to relevant departments

Regular liaison with the logistics department regarding late deliveries or faulty goods

Liaison with the fulfilment team when necessary

Convert customer enquiries into sales opportunities - upsell

Handling accounting enquiries with the finance team

Requirements of the Customer Care Advisor:

Excellent English language skills

Fluency in any other language is an advantage

Proven experience in a professional environment in Customer Service or Administration

Flexibility and team orientation essential

Knowledge of ticketing systems desirable

Ideally experience in a similar office-based job

Details:

*Working hours - 9am to 6pm - Monday to Friday

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This is a superb opportunity for an English speaker who has worked in Customer Care, Customer Support, Customer Service, Client Advisor to work for a high-profile luxury brand based in London. Send your application through and our consultant will be happy to discuss the role in more details.

Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years\' Experience in multilingual recruitment

Applications can only be accepted from individuals who are eligible to work in the UK.

We may not be able to reply to you due to the volume of applications received.

In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.

LRS is An Equal Opportunities Employer.

Language Recruitment Services