Customer Care Co Ordinator
Dewsbury, ENG, GB, United Kingdom
Job Description
Customer Care Co-ordinator
Dewsbury area
26K - 28K depending on experience
Monday to Friday 9-5
Job Specification: Customer Care Coordinator
Role Overview
Reporting to the Customer Team Leader the Customer Care Coordinator plays a key role in supporting the companies clients with a variety of different projects. You will manage day-to-day customer communication, quotes/order processing, and coordination between departments to ensure a seamless experience is provided.
If you have, great attention to detail, and thrive off working in a fast-paced environment, a positive, can-do attitude and a collaborative approach with proven experience within a similar role, I would like to hear from you.
Key Responsibilities
Handle inbound calls and emails, providing prompt and professional responses. Manage product and general enquiries over the phone and email Log enquiries and client updates accurately on the CRM system. Process orders efficiently and with attention to detail. Process quotations Book in deliveries and liaise with logistics to ensure smooth scheduling. Communicate and coordinate raw material delays, production updates, and order amendments. Support aftersales care by resolving issues and maintaining high customer satisfaction. Collaborate closely with production, sales, and project teams to maintain workflow continuity.
Key Skills & Attributes
Excellent verbal and written communication skills. Strong organisational and time management abilities. Previous experience within a similar role, ideally within Manufacturing or similar
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Job Detail
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Job IdJD4184183
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusFull Time
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Job LocationDewsbury, ENG, GB, United Kingdom
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EducationNot mentioned