Job Description

Do you have meticulous attention to detail, ability to follow process and a friendly professional telephone manner?

Cambrian Packaging are a family owned and run Packaging Distributor based in Newtown, Powys. We are looking for a new member to join our

Customer Care Team

.

The Customer Care Team are responsible for processing all orders from our Sales Team, ensuring that the right stock gets to the right customer, via the correct haulier, on time - every time. The Customer Care Team manage the order from point of sale, processing, stock allocation, dispatch and after sale support.

Utilising our CRM system, Netsuite the Customer Care team strive for accurate order processing and live and breathe our Company Core Value - Customer #1.

The right candidate will have -

Experience in Sales based Business Administration Role (preferrable 2 years) Experience with providing the highest level of Customer Service (preferrable 2 years) An excellent telephone and email manner. Ability to take ownership of tasks Ability to think on their feet and resolve Customer Challenges Ability to use rules and processes to achieve team accuracy targets.

Employee Benefits

Work for a market leading, dynamic, forward thinking company. Work with a small but friendly team in a fast pace environment. Generous sick pay and annual leave Company Bonus Scheme Lunch provided once a week

Working Hours

This is a full time position ( subject to passing a probationary period of 6 months).

Hours of work - weekdays 8:15am start, 4:45pm finish (with a 4pm finish on a Friday)

Bank holidays off

Job Type: Full-time

Pay: 26,000.00-28,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Company events Company pension Discounted or free food On-site parking Sick pay
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 27/06/2025