Job Description

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.

Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification.

Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.

SCOPE OF ROLE:

Be part of a central team delivering a professional, seamless, and proactive service to Mulberry clients requiring information or assistance across a variety of topics and platforms. Resolve any issues to the satisfaction of all parties, reflecting the Mulberry values and integrity of the brand.

DUTIES & RESPONSIBILITIES:

Create a welcoming experience for all clients using the Mulberry brand values. Take ownership and responsibility for all client contact, ensuring a swift response/ resolution. Respond to incoming correspondence in accordance with agreed procedures and standards across email, telephone, live chat, and our social channels. Be proactive within the team and recognise workload priorities. Undertake ad hoc administrative duties as requested. Show a willingness to complete tasks within a given time scale. Adhere to deadlines. Keep up to date with current Mulberry media/press happenings. Be aware of the latest trends and movements within the fashion industry.

TEAM:

Work collaboratively with all key stakeholders Participate in team meetings

CULTURE:

Embrace and demonstrate the Mulberry values and behaviours: honesty, dynamism, and a community-oriented spirit. Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues. Act as an ambassador for Mulberry and communicate positively about the brand.

SUSTAINABILITY:

As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Support the businesses 'Five C's' strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promote a greener, more sustainable future. Support to foster an environment where diversity is embraced and all individuals feel valued, respected and included. Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.

SKILLS AND KNOWLEDGE REQUIRED:

Must be self-disciplined with excellent organisational and prioritisation skills for ultimate efficiency, combined with resilience and flexibility to stay calm and work under pressure in order to deliver excellent customer service Excellent communication skills, written and verbal Computer literate with excellent knowledge of MS Office A strong understanding of Social Media Platforms Works cooperatively and effectively with others in a team to achieve shared objectives Reliable, punctual, adaptable, and quick thinking Ability to multitask Displays strong interpersonal effectiveness Can identify and understand individual client needs, wants, and expectations Customer service experience is essential Supporting innovation and proposing creative solutions Experience in a luxury retail sales environment is advantageous


This position is for 2.5 days, and weekend working is required.

Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.