Job Description

Job Title:

Customer Care Specialist

Salary:

26,250.00

Location:

Caerphilly (Office-Based)

Shift Patterns:

Full time, Monday - Friday 08:00 - 16:30

Job ID:

CFG-024

CheckFire Ltd is a family-run fire-safety supplier established in 1975 and now recognised as a UK market-leader in fire-safety equipment. We put people at the heart of our success and offer a supportive, team-focused culture with genuine opportunities for development.

Competitive Pay Package:

A salary of 26,250.00, with a comprehensive company benefits package.

Career Growth:

We support development into senior customer care or operations roles through structured training and mentoring.

Collaborative Environment:

Work closely with our whole sales team, and Logistics teams to ensure customers receive exceptional service.

Modern Facilities & Environment:

Purpose-built office and warehouse space, free on-site parking, and a strong safety culture.

Impactful Work:

Be at the centre of our customer operations, solving problems, improving delivery performance, and ensuring our clients receive critical fire-safety products on time
As a Customer Care Specialist, you'll deliver exceptional customer service and support across phone and email, ensuring every order and delivery runs smoothly. You'll be the first point of contact for customers, handling queries, resolving courier and delivery issues, and maintaining strong relationships that reflect our reputation for reliability and care.

Provide prompt and professional support to customers by phone and email. Accurately process sales orders and enquiries within the ERP system. Build and maintain strong customer relationships to support long-term satisfaction. Track and monitor deliveries, liaising with courier partners to resolve any issues. Raise and manage courier claims to recover losses and protect business interests. Work collaboratively with Warehouse, Purchasing, and Accounts teams to ensure order accuracy and timely delivery. Handle customer queries and complaints, ensuring fast, fair, and positive resolutions. Support new customers through onboarding and initial orders. Maintain up-to-date and accurate information in CRM and ERP systems. Identify and upsell relevant products during inbound enquiries. Previous experience in Customer Care or Sales Support. Confident, positive telephone manner with excellent communication skills. Calm and professional under pressure, with strong attention to detail. Able to multitask and manage a fast-paced workload efficiently. Comfortable using systems such as Excel, Outlook, ERP, CRM, and web-based tools. Proactive problem-solver, confident liaising with couriers and delivery partners. A team player with a collaborative approach and strong organisational skills. Experience with transport, delivery partners, or courier claims would be beneficial but is not essential.
If you're a customer-focused professional who thrives on solving problems, building relationships, and working as part of a busy team, we'd love to hear from you.

Click Apply Now to submit your CV and join a company that values people, teamwork, and exceptional service.

Job Types: Full-time, Permanent

Pay: 26,250.00 per year

Benefits:

Company pension Free parking Health & wellbeing programme On-site parking
Work Location: In person