Job Description

Job Title:

Customer Care Specialist

Salary:

27,562.50

Location:

Bedwas, Caerphilly

Shift Patterns:

Full time, Monday - Friday

Job ID:

CFG-024

About Us

CheckFire Group is a family run business established in 1975 and one of the UK's leading fire safety suppliers. With Group turnover exceeding 60 million, we deliver life-saving products and services to customers across the UK. We are growing, investing, and raising the bar in how we use data and insight to drive decisions. Our people sit at the centre of everything we do, and we work as one team with a clear focus on quality, accountability, and progress.

The Role

As a Customer Care Specialist, you'll be the heartbeat of our order operations. This is a fast-paced, dynamic role where no two days are the same. You'll handle inbound customer enquiries, process orders, track deliveries, and resolve issues quickly and efficiently. Every call, email, and interaction you manage ensures our customers get the fire safety products they need, on time, every time.

You'll thrive in a busy environment, keeping multiple tasks moving while maintaining accuracy and delivering an outstanding customer experience. This role is perfect for someone who enjoys being at the centre of operations, solving problems, and keeping things running smoothly under pressure.

What You'll Do

Be the first point of contact for customers by phone and email, providing prompt and professional support Accurately process sales orders and enquiries in the ERP system Track deliveries, liaising with courier partners to resolve issues quickly Raise and manage courier claims to protect business interests Handle queries and complaints calmly, ensuring fair and positive outcomes Support new customer onboarding and initial orders Maintain up-to-date and accurate information in CRM and ERP systems Work closely with Warehouse, Purchasing, and Accounts teams to ensure order accuracy Identify opportunities to upsell relevant products during inbound enquiries Thrive in a high-volume, fast-paced environment while keeping attention to detail

What We're Looking For

Previous experience in customer care or sales support Confident, professional telephone manner with excellent communication skills Calm under pressure with the ability to manage multiple tasks efficiently Strong attention to detail and organisational skills Comfortable using Excel, Outlook, ERP, and CRM systems Proactive problem solver with confidence liaising with couriers and delivery partners Team player with a collaborative approach Experience with transport, delivery partners, or courier claims is advantageous but not essential

Ideal profile:

Experience in customer care, sales support, or order management Confident communicator with strong phone and email skills Thrives in a fast-paced, high-volume environment Detail-oriented and organised Comfortable with ERP, CRM, Excel, and Outlook Proactive problem-solver and team player Calm under pressure and able to multitask efficiently Customer-focused with a positive, professional attitude

Benefits You'll Enjoy

Generous Holiday Allowance

- 25 days annual leave plus up to 4 extra days for the Christmas shutdown, plus UK bank holidays

Company Profit Share Scheme

- Share in the success you help deliver

Employee Assistance Programme

- Confidential wellbeing and support services

Pension Scheme

- Supporting your long-term future

Free Fruit

- Healthy snacks available in the office

Why You'll Love Working at CheckFire

Competitive pay package with profit share opportunity Opportunity to progress into senior customer care or operations roles through structured training and mentoring Be part of a fast-paced, high-impact team delivering products that protect lives Collaborative, supportive environment with strong team culture Modern purpose-built office and warehouse, with free on-site parking Structured career development and growth opportunities Work in a role where every day you make a difference for our customers

Ready to Apply?

If you're energetic, detail-focused, and thrive in a fast-paced, customer-facing environment, we want to hear from you.

Click

Apply Now

and submit your CV to join a company that values people, teamwork, and exceptional service.

Job Types: Full-time, Permanent

Pay: 27,562.50 per year

Benefits:

Company pension Free parking Health & wellbeing programme On-site parking
Work Location: In person