Job Description

Join Our Team at the UK's Favourite Recipe Box!

Are you tired of the same old 9-5 routine and looking for something more exciting? If you're after a boring, traditional job, we're probably not the place for you. But if you want to be part of a vibrant, forward-thinking company, keep reading!

We are Mindful Chef, the UK's favourite healthy-eating recipe box company and a proud B Corp committed to making a positive impact. We're on the hunt for a Customer Care Specialist to join our energetic, fun, and driven Customer Care team -- a team we truly believe to be at the heart of everything we do.

What we're looking for?

Are you adaptable, driven, and great at communicating? Are you passionate about going the extra mile to make customers happy? If so, you might be the perfect fit for us! We need enthusiastic brand ambassadors who know our products inside out and are eager to deliver top-notch customer service. Whether you've worked in retail or another field, if you want to take your career to the next level, we want to hear from you.

Your Role

Communication: Connect and engage with customers via phone, email, and chat to ensure they receive the best service.

Problem-Solving: We work closely with our couriers and other business teams to resolve delivery issues and always find innovative solutions with a smile.

Goals: Help us maintain a customer satisfaction score of 95% and a Trustpilot score of 4.8 - because we aim to stay the UK's no.1 recipe box doing this by hitting personal and team goals!

Working Hours

Schedule: Tuesday to Saturday, 9am-6pm (1 hour lunch-break)

Two days in the office (Tuesday and Wednesday - we believe in building in-person connections. These are the days we have our weekly all-hands meeting, and most of your colleagues are in), and three days optional working from home.

Location:

London

You Are

Empathetic and patient with customer needs Ready to tackle new challenges and learn on the go Keen to improve relationships with the Mindful Chef community A creative problem-solver with a positive attitude Comfortable using multiple platforms daily

Why Join Us?

Impact:

Through our partnership with One Feeds Two, we've donated over 20 million meals to schoolchildren in poverty--that's a whole lot of food!

Recognition:

We've won numerous awards and are backed by the world's largest food and beverage company.

Benefits:

Enjoy 38 days of holiday, flexible working, 6 months of maternity pay, a personal learning budget, 50% off all Mindful Chef products, a shiny MacBook, MC-branded swag, free food (breakfast, lunch and snacks) gym in the office and private health insurance through Vitality.

Wellbeing:

Access to Mental Health First Aiders and a focus on your overall well-being as well as team-driven well-being activities such as move-athons, lunch and learns etc

Continuous Support:

A personalised 1-1 training approach recognising that one rule doesn't fit all.

Modern Tech:

We're a Google and Slack business using Dixa to communicate with our customers and a custom-built platform to deal with them.

Rewards:

A 10% bonus paid monthly, subject to performance.

Are you ready to join a fun, energetic team that values your success? Apply now, and let's create something amazing together!

Interview process:

we want to be completely upfront and honest. There will be a two-stage interview process so you know we're the right fit for you, and we know you're the right fit for us. You'll also have the chance to speak to one of your potential colleagues to really get a feel for the team culture!

Equal Opportunities

At Mindful Chef, we embrace diversity and inclusion as a foundation that enriches our culture and fuels the success of our business. We are mindful of everyone's differences and we take pride in the unique perspectives, experiences, and talents that each individual brings to our team.

We are unafraid to tackle biases and challenge stereotypes, fostering an inclusive environment where everyone feels valued and empowered to contribute their personal strengths. Our commitment to diversity is not just a policy; it's a personal and collective responsibility that we take to heart.

We believe that by being mindful of our differences, unafraid to confront barriers, and embracing the personal stories and journeys of our team members, we can achieve greater innovation, creativity, and harmony in the workplace. Together we celebrate diversity, and together, we are better.

Job Types: Full-time, Permanent

Pay: 28,000.00-28,850.00 per year

Benefits:

Company events Discounted or free food Employee discount Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme On-site gym On-site parking Private medical insurance Work from home
Application question(s):

What is your notice period?
Work Location: Hybrid remote in London SW18