Job Description

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Shape the Future. Make an Impact





We are excited to offer an opportunity for the role of Customer Care Specialist within our Customer Service Department. This position is at the heart of our service excellence--driving world-class support, guiding case management, and delivering solutions that reinforce our commitment to outstanding customer care. This role offers the opportunity to apply your expertise in a dynamic environment, where your contributions directly enhance customer loyalty and drive business success.





About the Role



You will play a pivotal role in shaping the customer experience and building lasting relationships. As the first point of contact, you will serve as the voice of the company, ensuring that every interaction is handled with professionalism, empathy, and efficiency. From initial inquiries to resolving complex cases, you will steer the process with a customer-first mindset, making thoughtful decisions that enhance satisfaction and trust.









What We're Looking For



Essential



Excellent communication and interpersonal skills




Demonstrates integrity and trust




High attention to detail and accuracy in managing customer inquiries, orders, and feedback




Strong problem-solving ability, proactively addressing challenges and finding solutions




Ability to work effectively under pressure while maintaining a customer-first approach




Promotes quality and value




Team-oriented mindset, collaborating with colleagues to ensure seamless customer support




Organised and adaptable, managing multiple tasks and priorities efficiently




Proactive and resourceful, demonstrating initiative in improving processes and service standards




Passionate about delivering excellent customer service with a flexible attitude to getting things done




Displays a positive attitude




Previous experience in customer service, order management, or a related role within a fast-paced environment


Desirable





Strong background in handling service requests, quotations, and order processing




Experience working with CRM systems (Salesforce, SAP, Microsoft Office), order tracking tools, and customer engagement platforms




Relevant qualifications or training in customer service, business administration, or a related field




Familiarity with industry-specific procedures and best practices to enhance service delivery is advantageous



Why Apply?

Advance Your Career

- Take on an exciting challenge within Bobst

Collaborate with Industry Leaders

- Expand your professional network

Grow & Develop

- Enhance your skills and experience



How to Apply



If you're ready to take on this role, please submit your application by

9

th

July 2025.

Join us - and grow with us.

BOBST is an engineering company, pioneering intelligent solutions that shape the future of the packaging world. At BOBST, you make an impact on a global scale - through innovation and advanced technology. You grow by mastering challenges - in a team that strives for excellence. And you enjoy a culture of a family-run enterprise, where values are truly lived. With the combined forces of more than 6400 people and business activities in more than 50 countries, we are positioned as the innovation leader in our industry.

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