Job Description

About Us

At YesYesYes, we make award-winning, certified organic intimacy products that put people's wellbeing first. Founded by women, led by science, and rooted in care, we've been creating trusted, body-safe lubricants, vaginal moisturisers, and intimate health solutions for over 20 years.

We're looking for someone thoughtful, empathetic and highly organised to join us. You'll be right at the heart of how our customers experience the brand: responding to queries with care, solving problems with clarity, and making sure everyone who gets in touch feels heard, supported, and respected.

How you'll be involved

Job description:

You'll be one of the first people our customers speak to. Whether it's someone reaching out for advice, needing help with an order, or sharing something deeply personal. This is a role for someone who brings heart and focus to every interaction.

Respond to customer queries via email, live chat and phone balancing professionalism with warmth Handle everything from simple delivery questions to complex, sensitive product enquiries with care and confidence Process orders, returns and refunds accurately, and flag anything unusual Update customer records with accuracy and confidentiality (GDPR awareness is a must) Support order tracking and coordination with our warehouse and fulfilment partners Collaborate with other teams (like Sales, Finance or Logistics) to resolve queries efficiently Spot patterns, suggest FAQ updates or macro improvements, and contribute to evolving how we serve our community

About You

You'll be joining a small but mighty team. You'll have a voice, room to grow, and a chance to shape how we work. We're looking for someone who:

Has experience in customer service, support, or admin Is a true team player. Being a small team, how we show up for each other has a huge impact on our success. Writes beautifully and quickly. Clear, warm emails are a must but speed matters too. Has a professional, empathetic manner on the phone Knows their way around tools like Gorgias, Zendesk, Dixa, or similar helpdesk software Has strong attention to detail. You keep records tidy and actions timely Feels confident communicating about intimate health and wellbeing with discretion Is collaborative, self-aware, and up for a challenge. Enjoys working in a close-knit, female-founded company where you can make a real difference Feels comfortable handling deeply personal conversations. This is often with women, and often about intimate health topics like vaginal dryness, menopause, and postnatal care Preferably has a background working for e-commerce brands with an understanding of order management tools like Shopify, courier platforms and warehouse systems.

The Details

Location: Remote (UK-based) Start date: asap Salary: 25,000 - 29,000 based on experience

Sound like you? Get in touch.

Send your CV and an introductory email to Alice Meaghan, Customer Care Manager (alice@yesyesyes.org).

In your email include a short summary of why this opportunity interests you and what you would bring to the role.

What to Expect from the Process

We like to keep things simple. Here's what the process looks like:

20-minute video call - an informal chat to get to know each other. 60-minute interview - a deeper conversation about your experience and how you'd approach the role. Short written task (15 mins, offline) - to see how you communicate in writing.
Job Type: Full-time

Pay: 25,000.00-29,000.00 per year

Benefits:

Work from home
Work Location: Remote