Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. We're looking for a Team Manager to join our ever-evolving Customer Experience team and help us unleash the potential of every business.

About the team:

Our Customer Experience Worldpayers are at the heart of it all -- enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they're always finding ways for us to grow together.


Our Customer Care Team operates between Monday to Sunday, five working days per week over a 35 hours.


Hybrid working option is available for this role.

What you'll own as the Customer Care Team Manager:

Leading a Team of up to 15 Customer Care Agents for Worldpay Driving team performance to hit customer metrics Liaise with internal stakeholder management including HR, Resource Planning, Change Teams and Learning and Development Build a supportive environment for the team to succeed to provide the best customer experience for all our clients Provide coaching and development Deal with complex customer issues when escalated

What you bring:

Minimum of 3 years Call Centre Team management experience Excellent verbal and written communication skills Must be detail-oriented and customer-driven, focusing on providing the highest quality services to Worldpay customers Ability to lead and manage large teams effectively Proven target performance within a Call Centre management role ideally in a Customer Care or similar Excellent organizational and communication skills Ability to create and promote a positive and productive work environment with our colleagues well being as a priority

Accountable

- You never standing still, never settle. You work at pace to achieve your goals.

Curious

- You ask the right questions, listening and learning to get better every day.

Inclusive -

You collaborate, encouraging others to perform at their best, always welcoming new perspectives.

What makes a Worldpayer

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open and winning and failing as one.


Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.


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Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.


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