Job Description

JOB TITLE: CUSTOMER CLAIMS INSURANCE COORDINATOR - Maternity Cover
IMMEDIATE MANAGER: INSURANCE MANAGER
JOB PURPOSE
The Insurance Customer Claims (Insurance) Coordinator is responsible for the efficient handling of all insurance-related tasks and customer enquiries in a timely and professional manner.
The Customer Claims (Insurance) Coordinator reports to the Insurance Manager and is responsible for assisting with all aspects of insurance claims and administrative duties, specifically those relating to customer vehicle damage, splashback complaints and fuel contamination issues but not limited to.
The Customer Claims (Insurance) Coordinator may be required to prepare spreadsheets, reports, and draft bulletins to maintain databases and assist in general insurance operations.
This is a 15 month fixed term contract.
MAIN ACCOUNTABILITIES

• Address customer enquiries and concerns related to insurance claims with professionalism and efficiency.
• Provide clear and timely communication to customers regarding their insurance claims.
• Log all claims and related communications on the system.
• Work with Contract Managers, Area, and Regional Managers to resolve insurance customer claims.
• Direct unresolved insurance issues to the appropriate teams.
• Monitor and provide feedback on the efficiency of insurance processes, ensuring all procedures are followed.

WORK CONTEXT
The post is based at MFG's Head office in St. Albans. Additional hours may also be required to be worked from time to time over the contracted working hours to ensure that needs of the business.
KNOWLEDGE AND SKILLS REQUIRED
You will be passionate about delivering excellence in insurance operations and customer service, with the ability to apply industry experience to improve the efficiency of insurance processes.

• Adequate knowledge of the workings of a petrol station forecourt.
• Previous customer service administration experience is essential.
• Excellent communication skills: verbal, electronic, and written.
• Highly computer literate with excellent working knowledge of Microsoft Office programmes.
• Excellent organisational skills with the ability to prioritise tasks and work to deadlines.
• Ability to achieve targets whilst maintaining accuracy.
• Ability to develop positive working relationships with colleagues and external contacts.
• Rational decision-making and judgement.

Skills Required