Job Description

Working Hours: Monday to Friday, 8am-4:30pm

Contract Type: Hybrid (Office-based for 6 months, then hybrid)

Join Our Team as a Customer Communications Centre Advisor


Are you a recent graduate or early in your career and looking to make a real impact? At bpha, we're not just offering a job--we're offering a long-term career development opportunity.

About the Role

As a Customer Communications Centre Advisor, you'll be the first point of contact for our customers--handling queries via phone, email, WhatsApp, and social media. You'll diagnose repairs, review accounts, and signpost services, all while delivering exceptional customer service.

You'll be empowered to:

Resolve customer queries at first contact Collaborate across departments to find solutions Support new colleagues through buddying and training Continuously develop your skills through training in general and repairs enquiries

What You'll Bring

We're looking for individuals who are:

Excellent communicators with a professional telephone manner Empathetic and customer-focused Proficient with IT, specifically MS Office Able to prioritize and manage time effectively Educated to GCSE level (A-C in English and Maths)


Experience in customer service of some description is a must, but this doesn't have to have been in housing or in a directly comparable environment. We value potential and attitude just as much as experience.

Why bpha?

We live by our values:

We take responsibility - doing the right thing, not the easy thing We show empathy - listening and understanding every customer We are better together - collaborating and celebrating diversity We are ambitious - always learning and striving to be the best


With structured development pathways and a culture of support, bpha is the perfect place to start and grow your career.



INDLOW


bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.


We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership.


We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.


All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.


We own or manage over 19,500 homes and over 500 staff.