Job Description

Do you speak fluent empathy, can you juggle queries like a pro, and do you know how to keep cool when things get chatty?

We are looking for a

Part Time Customer Service Centre Advisor

to join our team

Location

: Grimsby

Salary:

11,913.77

Contract

: Permanent/ Part Time

Hours

: 18.5 Hours a week- Monday- Wednesday 8.30am - 15.00

(Occasionally we may ask you to cover holidays on Thursday & Friday which we would give you notice for)

What would I be doing as a Customer Service Centre Advisor?

As a Customer Service Centre Advisor, you will find solutions to all customer enquiries as first point of contact, via multiple channel's Including: telephone, email, social media, SMS, WhatsApp, and web chats.


A large proportion of this role will be diagnosing and logging repairs, tenancy enquires taking payments and supporting our lettings process. Please download the job description for a full list of the tasks you would be doing.

What skills, knowledge and experience will I need to work as Customer Service Centre Advisor?

Experience in a customer service role Demonstrate LHP values of customer first | Together | Listen Act & Learn Strong IT skills with the ability to multi-task on a call. Excellent written and verbal communication skills Good time management A pro-active approach to service delivery Demonstrate flexibility and be a team player

What benefits will I get from working for Lincolnshire Housing Partnership?

An employee wellbeing package worth up to 1200 annually through our benefits partner Westfield Health Discounted Shopping Vouchers through Westfield Health A family friendly agile working policy. Opportunities to learn new skills and knowledge through our fantastic corporate training programme A superb employer salary sacrifice pension scheme with up to 12% paid by LHP 24 holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance Mental Health First Aiders across the business, let's be there for each other! Career Development & Encouragement

What is LHP like to work for?

We're a local housing association with our roots firmly fixed in our Grimsby and Boston communities, emphasised by the presence of our vans and that many of our colleagues were born in the same areas that we serve. This gives our teams an additional sense of purpose to improve the lives of our customers.



There is a strong sense of togetherness across the organisation, our culture encourages accountability, cross-departmental collaboration and we welcome the opportunity to improve through feedback.



At LHP, we're committed to creating great homes and strong communities. Our vision for Equality, Diversity and Inclusion is to be an open, inclusive organisation that recognises and respects all our communities and supports everyone to thrive.

You can read our full EDI Vision at:

https://www.lincolnshirehp.com/about-lhp/corporate/edi-vision/

We are committed to investing in the development of our employees, and we are proud to say that in 2023, 31% of our vacancies were filled by internal colleagues. There are many opportunities that we will provide you with to enhance your skills and assist in your career progression, a lot of colleague's progress from the Customer Service Centre into team leader roles or within other departments, such as Asset, Neighbourhoods or Property Services.



We have an ambition to be a Net Zero organisation by 2050. Our vision for a sustainable future underpins everything we do. Our net zero roadmap will guide our business decisions over the coming years and will ensure we are decreasing our impact on the environment in line with science-based targets. We are looking for someone who shares this passion and can support us with achieving this vision.

How do I apply?

Please attach an updated CV and cover letter to your application.

Finally some key Information

At

Lincolnshire Housing Partnership

, we're committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates.



It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team at

Recruitment@lincolnshirehp.com

for a friendly chat



Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities.



To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process

All offers of Employment is subject to a DBS Check and Satisfactory References