Job Description

Customer Communications Coordinator - Saga Money
Salary Circa 30,000
18 Month FTC
Full Time - 35 hours per week
Hybrid role - Home / Hub working*
The Customer Communications Coordinator is a new role within the Saga Money marketing team, where you'll work cross-functionally with CRM, Data, Digital, Product, and Conduct Risk teams to support marketing initiatives, coordinate communications, and help optimise customer journeys.
Reporting to the Partnerships Marketing Manager, you'll collaborate with internal teams and external partners to deliver seamless, compliant, and engaging marketing experiences that support growth across the Saga Money portfolio.
This role would be ideal for someone with experience in customer communications, campaign delivery or project coordination, looking to grow their impact across a variety of marketing and customer experience initiatives.
Please apply today and become part of a purpose-driven team focused on delivering great outcomes for our customers.
*Hybrid working, your allocated Hub will be London, King's Cross or Folkestone, Enbrook. You will need to be willing to commute to the London and Folkestone hubs as required. Travel to locations that are not your base hub is expensed.
Role Responsibility
Our Customer Communications Coordinator will be accountable for the following tasks:

• Support the development and delivery of product communications that address customer needs and align with brand guidelines.
• Assist in reviewing and improving end-to-end customer journeys for consistency across touchpoints.
• Coordinate with internal teams (Studio, CRM, Digital) and external partners to deliver channel plans and creative assets.
• Manage asset approval processes using Saga's document management system (JUMP).
• Ensure all communications meet Consumer Duty and Regulatory requirements.
• Collaborate with PR agencies and stakeholders to support external communication plans.
• Use insights and analytics to optimise marketing activities and enhance customer understanding.
• Support the Partnerships Marketing Manager in delivering strategic projects and cross-functional programmes.

The Ideal Candidate

• 1-2 years' experience in a marketing coordination or support role.
• Strong multitasking and organisational skills, with a solution-oriented mindset.
• Confident communicator with excellent presentation and stakeholder management skills.
• Comfortable working across teams and managing multiple initiatives simultaneously.
• Proficient in Excel and PowerPoint; familiarity with MarTech and digital tools is a plus.
• Strong attention to detail and commitment to regulatory compliance.
• Customer-focused with excellent written communication skills.
• Knowledge of personal finance products or markets is desirable.

Package Description
Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.
BENEFITS AVAILABLE TO ALL COLLEAGUES:

• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Company performance related annual bonus - Up to 5%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

About the Company
Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We're one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.
We aim to be the most-trusted brand for older people in the UK. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose.
We're committed to making sure that colleagues can be their best, be themselves and make a difference - more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.
Thanks to our people, Saga has been ranked 6th in the UK's Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture we've built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.
We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We're also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.
Your application will have fair consideration, and you'll receive personal communication throughout your applicant journey when you apply to join Saga.
For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga
Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
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