Job Description

We're on the lookout for a Communications Executive to join our dynamic Marketing & Communications team. In this role, you'll play a key part in how we inform and connect with our customers every day, through email, SMS, letters, bills, leaflets, and more. It's a brilliant opportunity to use your copywriting and campaign experience to help shape our brand and support essential customer engagement, from water-saving campaigns to incident response.

About us

At Affinity Water, we're proud to be the UK's largest water-only supplier, providing sustainable, high-quality water to over 3.9 million customers across the Southeast of England. From Hertfordshire to North London, our mission is to redefine how water companies connect with customers and communities, delivering communications that educate, engage and inspire.

What you'll be doing

------------------------


As a Communications Executive, you'll:

Plan and deliver targeted customer communications across multiple channels. Create compelling copy for letters, emails, leaflets, and web content. Use customer data to segment and personalise communications for maximum impact. Monitor campaign performance and use insights to continuously optimise our approach. Support key initiatives including home moves, smart metering, water efficiency, and e-billing uptake. Collaborate with stakeholders across the business to ensure brand consistency and regulatory compliance. Be part of our out-of-hours reactive communications team, helping manage incident comms when needed.

What we're looking for

--------------------------

2+ years' experience in a customer communications or marketing role Strong copywriting skills with excellent attention to detail Confident using email and SMS platforms, CRM systems, and customer databases Understanding of GDPR and communication best practices Skilled in targeting, segmentation and personalisation Comfortable managing multiple campaigns simultaneously in a fast-paced environment Proficient in Microsoft Office Suite

Benefits

27,000 - 29,500 per annum dependant on skills and experience Learning and development opportunities, including mentoring and a range of formal courses and open learning resources. Entry into the company annual bonus scheme. Annual leave from

23-27days rising with length of service, and the option to purchase up to 5 extra days. A 'Celebration Day' in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them. A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%) We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave. Menopause policy and Reasonable Adjustment policy to help everyone perform at their best. Access to our Wellbeing Centre with support for looking after your physical and mental health. Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme. Up to 4 Affinity days a year to volunteer in the community. Life Assurance. Disability confident: if you need to apply in a different format, please contact us

Disability Confident Employer

Disability Confident is a voluntary government scheme which Affinity Water has signed up to. It means we are committed to employing, fairly assessing, and supporting our disabled employees through reasonable adjustments and an inclusive culture. Offer an interview scheme As a Disability Confident employer, we commit to offering interviews to disabled candidates who evidence that they meet the essential criteria for the role and who opt in on the application form. To see all the essential criteria please contact the Talent Acquisition lead to request the full job description. Please note that in some situations where we have a very high volume of applications, it may not be practical to offer interviews to everyone, in which case we commit to take through a fair and proportionate number, offering interviews to those disabled candidates who best meet the criteria.

What is a disability?

A disability is a long-term physical or mental health condition that has a substantial impact on someone's day-to-day activities. What if I need adjustments during the recruitment process? Please contact the Talent Acquisition lead mentioned on the job advert if you need any adjustments during the process.

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

*

You can find out what it's like to work at Affinity Water through our career site

https://www.affinitywatercareers.co.uk/

where our colleagues share their career development stories and you can get a feel for our company culture.