Job Description

Are you passionate about delivering exceptional customer service?



Do you enjoy problem-solving and finding solutions that make a real difference? Would you like to learn more about the property lettings industry and develop your skills in a dynamic, supportive environment?



At

Countrywide

, part of the UK's largest Property Services Group, we pride ourselves on delivering a market-leading service. Occasionally, things don't go as planned--and that's where you come in.



We're looking for a

Customer Complaints Advisor

to join our friendly team and play a vital role in resolving customer concerns with professionalism and care. This is an excellent opportunity for someone with strong communication skills and a proactive approach to join a business that values growth and development.

Benefits of working as a Customer Complaints Advisor:

Day off on your Birthday! Pension Scheme. Great work life balance. Perks at Work - Discounts on products and services inc electrical & travel. Discounts on estate agency, mortgage, conveyancing and surveying services. Access to 24hr, 7 days per week Employee Assistance Programme.

Responsibilities of a Customer Complaints Advisor:

Work within a team office environment handling and investigating your own caseload of customer concerns/complaints. Responsible for impartially and fairly investigating and responding to correspondence, calculating and proposing any gestures of goodwill and updating the customer within pre-determined timescales. Speaking with customers, and other areas of the letting's business to form a complete investigation using evidence. Formulating a thorough written response to concerns/complaints whereby you explain your findings.

Skills and Experience to be a Customer Complaints Advisor:

Excellent communication skills - both written and verbally. Good at building and maintaining relationships with customers and stakeholders across the business. Effective time management and managing expectations. Previous experience in either Lettings or in a complaint handling roles is desirable, but full training will be given. Self-motivated - able to work independently whilst maintaining a role as part of our team.

Connells Group UK

is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.



Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you're excited about this role but your experience doesn't fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.



CC00712



Job Reference: CC00712