Job Description

Customer Contact Centre Advisor

Job Ref No: CCA.2025.11

Shelbourne Motors is one of Northern Ireland's most progressive and award-winning automotive groups. Operating across two state-of-the-art locations, we proudly represent

Toyota, Nissan, Kia, Renault, Dacia and Maxus

, alongside our

AutoSelect

used car supermarkets and our expanding

Fleet (fleet4u) and Rental (SVRgo) divisions.

In recent years, Shelbourne Motors has undergone a major period of transformation and recognition.

Most recently, we were proudly awarded:

Dealer Group of the Year 2024 & 2025

EV Dealer of the Year 2025

Best Marketing Campaign 2025

Business Eye -

Northern Ireland's Fastest Growing Family Business

AM Awards -

Highly Commended: Best Marketing Strategy

Our success is driven by our people, our ambition, and our long-term

Vision

:

To be the most trusted, customer-centred and sustainable automotive group.

Our mission and values place customer experience, innovation, teamwork and zero-emissions leadership at the heart of everything we do. We are seeking an enthusiastic, customer focused individual to join our growing head office contact centre team as a

Customer Contact Centre Advisor

.

Location:

Portadown (Head office)

Hours: Full Time Permanent. Monday to Friday 08:30am - 17:30pm

Late evening rota (usually every 3rd Thursday) (11:30 - 20:00)*
Saturday rota (usually every 3rd Saturday) (9:00 - 13:00)*

The Role

Working as part of team the role will predominantly involve speaking directly our customers to arrange their service appointments and offer assistance over the telephone and digital channels.

As a Customer Contact Centre Advisor, you will be the first point of contact for our digital and telephone customers. You will be responsible for capturing customer and vehicle information and updating systems accordingly therefore excellent attention to detail is required.

About you

This role will suit someone from a customer service, customer facing or call centre background. You will have a passion for providing an outstanding level of customer care as well as enjoy the challenge of problem solving. Enthusiasm, leadership and organisation skills are core requirements for this role.

Experience & Skills Required

As a customer orientated business, we pride ourselves in offering an outstanding level of customer service so we are looking for someone who has experience in dealing directly with customers either face-to-face or over the phone. A confident & friendly telephone manner is required for this role.

The ideal candidate will thrive on offering excellent customer service as well as work effectively as part of a team.

.

What we are looking for

Experience in providing customer service (retail, hospitality, call centre) Confident communicator with excellent customer service skills Experience in using MS Office Packages

What we can offer you

Annual competitive salary with monthly OTE with excellent potential for bonus. 30 days holidays (increasing with long-service) Company Pension Scheme Free on-site parking Staff treats & social events Access to Staff Car Purchase Scheme (after 6 months)
Job Types: Full-time, Permanent

Pay: From 12.21 per hour

Benefits:

Company events Company pension Employee discount On-site parking Referral programme
Experience:

customer service: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person