Job Description

Customer Contact Centre Advisor

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Shelbourne Motors is one of Northern Ireland's most progressive and award-winning automotive groups. Operating across two state-of-the-art locations, we proudly represent Toyota, Nissan, Kia, Renault, Dacia, and Maxus, along with our AutoSelect used car supermarkets and our expanding Fleet (Fleet4U) and Rental (SVRgo) divisions.



Recently, Shelbourne Motors has undergone a major period of transformation and recognition.



Most recently, we were proudly awarded:


Dealer Group of the Year 2024 & 2025 EV Dealer of the Year 2025 Best Marketing Campaign 2025 Business Eye - Northern Ireland's Fastest Growing Family Business AM Awards - Highly Commended: Best Marketing Strategy

Our success is driven by our people, our ambition, and our long-term vision: to be the most trusted, customer-centred, and sustainable automotive group.



As one of the largest family-owned motor retailers in Northern Ireland with a strong customer base and an objective for further growth, we wish to appoint a

Customer Contact Centre Advisor

Location: Portadown (Head office)

The Role

We are seeking an enthusiastic, customer-focused individual to join our growing head office contact centre team as a Customer Contact Centre Advisor. Working as part of a team, the role will predominantly involve speaking directly to our customers to arrange their service appointments and offer assistance over the telephone and digital channels.



As a Customer Contact Centre Advisor, you will be the first point of contact for our digital and telephone customers. You will be responsible for capturing customer and vehicle information and updating systems accordingly; therefore, excellent attention to detail is required.



This role will suit someone from a customer service, customer-facing or call centre background. You will have a passion for providing an outstanding level of customer care as well as enjoy the challenge of problem-solving. Enthusiasm, leadership and organisation skills are core requirements for this role.

Experience & Skills Required

As a customer-orientated business, we pride ourselves in offering an outstanding level of customer service, so we are looking for someone who has experience in dealing directly with customers either face-to-face or over the phone. A confident & friendly telephone manner is required for this role.



The ideal candidate will thrive on offering excellent customer service as well as work effectively as part of a team.

Hours:

Full Time Permanent. Monday to Friday 08:30am - 17:30pm


Late evening rota (usually every 3rd Thursday) (11:30 - 20:00)*
Saturday rota (usually every 3rd Saturday) (9:00 - 13:00)*

What we are looking for

Experience in providing customer service (retail, hospitality, call centre) Confident communicator with excellent customer service skills Experience in using MS Office Packages

What we can offer you

Annual competitive salary with monthly OTE with excellent potential for bonus. 30 days' holidays (increasing with long-service) Company Pension Scheme Free on-site parking Staff treats & social events Access to Staff Car Purchase Scheme (after 6 months)

Additional pay:

Performance bonus

Benefits:

Company events Company pension Employee discount On-site parking Referral programme

Experience:

customer service: 1 year (required)

To Apply

Online: Upload your CV & submit



Speak to us in confidence by calling HR Direct Line 028 3839 6808


CLOSING DATE: Applications must be submitted by

5.30pm on Friday 12th December 2025

Shelbourne Motors Limited is an Equal Opportunities Employer.

Ref: CCA.2025.42

Working Hours 08:30 - 17:30 Monday to Friday (Thurs evening & Saturday on rota)
Location Portadown
Salary Competitive + OTE
Benefits 30 days Annual Leave (increasing with length of service)

Employer Pension Contributions

Staff preferential vehicle purchase schemes


Free employer car parking


Closing Date 12/12/2025