Job Description

Join Team Dawleys!

Are you a resilient, target-driven communicator with a passion for customer engagement? Do you have the drive to deliver exceptional service and make a meaningful impact on client goals? If this sounds like you, Dawleys invites you to join our Customer Contact Centre team.

About the Role:

As a Customer Contact Centre Agent, you'll be the voice of our clients, driving quality interactions with potential customers through calls. Your mission is to qualify sales leads, verify business data, and efficiently follow up on enquiries. You will be a proactive contributor to our clients' success, using strong communication and persuasion skills to meet lead generation targets and set the foundation for positive customer relationships.

Key Responsibilities:

Sales Lead Qualification and Generation:

Engage with customers to understand their needs, qualifying leads in line with client criteria. Consistently meet and exceed lead conversion targets, focusing on quality interactions.

Outbound Enquiry Follow-Up:

Proactively follow up on enquiries, generating leads and securing agreements or signatures where needed. Maintain high call efficiency across varied outbound call types.

Data Verification and Updates:

Conduct accurate business data verification calls, updating customer information with precision. Maintain a high standard of accuracy in data handling and record-keeping.

Resilience and Sales Orientation:

Display resilience in handling rejection and continue to pursue leads with a positive approach. Stay focused on targets, showing proactive initiative in achieving performance goals.

About You:

You bring natural communication skills and persuasive energy to every conversation. You enjoy working with targets and thrive in a collaborative, fast-paced environment where resilience and adaptability are key. With attention to detail and strong data accuracy, you excel at problem-solving and are always ready to contribute to your team's success.

Key Attributes:

Communication and Persuasion:

Excellent at building rapport with clear, engaging communication and active listening.

Sales and Target Orientation:

Comfortable with targets, driven to succeed in lead generation.

Problem-Solving and Adaptability:

Able to analyse and address challenges, adapting easily to varied customer needs.

Attention to Detail:

High standards in data accuracy and record-keeping, promptly addressing discrepancies.

Technical Proficiency:

Quick to learn new software, proficient in call tracking and data entry tools.

Team Collaboration:

A supportive team member who shares insights and strengthens team performance.

Why Dawleys?

At Dawleys, we believe in the power of our people. As part of Team Dawleys, you'll experience a culture of continuous learning, proactive problem-solving, and a vibrant workplace. Our core values are:

We are Team Dawleys

- a culture of teamwork and collaboration.

We love our customers

- exceeding expectations with empathy.

We never stop learning

- personal and professional growth are top priorities.

We have fun

- creating a supportive and vibrant workplace.

We are ready, willing and able

- every day is approached with a positive can do attitude

We are proactive

- your ideas are valued and drive success

Hear from the team:

'Working as a call customer contact centre agent has changed my life, giving me more time for enjoying the things I like to do. In work, chatting with a colourful cast of characters, interacting with a vibrant mix of colleagues, and diving into different campaigns has left me knowing I've made a real difference each day. In the call centre no day is the same!' - Chelsea (Customer Contact Centre Agent)

If you're ready to bring enthusiasm, resilience, and dedication to Dawleys', apply today to take the next step in your career with us!

Location:

Ross-on-Wye, Onsite

Probation Period:

6 months

Hours of Work:

Monday to Friday 0900 - 1700, Full time, Permanent

Salary:

Starting 24,570 per annum, paid monthly

Holidays

: 31 days including public holidays

Benefits:

Pension, Private Health, Life Assurance, length of service loyalty bonus, eye tests and company events

Job Types: Full-time, Permanent

Pay: 24,570.00 per year

Benefits:

Casual dress Company events Company pension Life insurance On-site parking Private medical insurance
Work Location: In person