Job Description

The Responsibilities of a Contact Centre Agent

A Contact Centre agent's primary role is to respond to any form of contact from our customer base. As an Agent, you will provide the highest quality service to all Stellantis Financial Services customers within a contact centre environment of approximately 20 customer service advisors. You will receive an initial two weeks of training on our bespoke systems, and our products.

Want more information? You can view the full job description below or you can contact our Talent Acquisition Specialist, if you have any questions;? sfscareers@Stellantis-finance.com

What will set you apart?

We are looking for enthusiastic Customer Service experts, someone with excellent communication skills. You'll be a strong listener, and able to pull out relevant details from conversations with customers and colleagues alike. Ideally, you'll have some understanding of the motor finance industry. This is an office-based role, but you will also enjoy a balance of working from home.

If you don't have all the skills and knowledge above, it's not a deal breaker! If you are a strong communicator, analytical, inquisitive, and organised, we would love to hear from you.

Let's Work Together

To give the best customer service, we need the best team to support us. People are the driving force of our business; we want to work with the best to continue to be amazing. We have a range of opportunities within your role and the wider business to help you grow. From our Diversity Squad, Women of Stellantis Network, Employee Forum or become an Engagement Champion in your department, there is something for everyone to be involved with and help shape our company.

If we are the right team for you, apply below today.

Job Types: Full-time, Permanent

Schedule:

8 hour shift Monday to Friday
Ability to commute/relocate:

Pontypridd: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Pontypridd