Job Description

Birmingham (hybrid working)

Competitive Salary + Bonus + Benefits

Are you passionate about delivering outstanding customer experiences?



At

Daikin UK

, we believe that every customer interaction is an opportunity to make a difference. We're looking for a Customer Contact Centre Executive who puts people first - someone who listens with empathy, solves problems with care, and thrives on creating positive outcomes for every caller, every time.



If you're driven by a genuine desire to help others and want to be part of a team that values trust, respect, and exceptional customer service, we'd love to hear from you.

What's In It For You

We don't just care about what we do- we care deeply about the people who help us do it. That's why we're committed to recognising and rewarding your contribution every step of the way. When you join our team, you'll benefit from:



A

highly competitive annual bonus

that reflects your impact and performance.

7%

employer

pension

contributions to help secure your future.


Full

product

training

to give you confidence and expertise in all of Daikin's solutions.


Comprehensive

private

medical

and

personal

accident

insurance for peace of mind.


Ongoing

investment

in your

training

and

development

, supporting your career growth within a global leader in innovation and sustainability.



With Daikin, you're not just joining a company; you're becoming part of a team that invests in your growth and celebrates your success.

How You Can Play Your Part

As a key member of our Customer Contact Centre team, you'll be the first point of contact for Daikin UK's customers - delivering exceptional service via phone and email. Whether it's answering product queries, resolving complaints, or guiding customers through our warranty registration, you'll be the voice of Daikin, ensuring every interaction is handled with care, clarity, and professionalism.



Your day-to-day responsibilities will include:



Direct

customer

contact

with end-users via

phone

and

email

. Delivering

high

-quality

service

by resolving queries, managing complaints, and providing clear, concise information. Thinking

outside

the

box

to resolve complex issues and ensure customer satisfaction.

Collaborating

across departments to chase

internal

responses and ensure timely resolutions.

Supporting

technical and pre-sales

enquiries

, taking ownership of escalated post-sales issues.

Assisting

customers with

warranty registration

and guiding them through the StandbyMe platform.

Self-managing

your workload -

proactively

seeking out tasks and taking on additional responsibilities when your own are complete.

About You

You'll bring a strong background in customer service, and a genuine passion for putting the customer first. You're someone who thrives in a fast-paced setting, stays calm under pressure, and communicates clearly and confidently - even when handling escalated complaints.



We're looking for someone who's not just reactive, but proactive, a flexible team player with a positive attitude and a passion for delivering outstanding service. If you're the kind of person who enjoys solving problems, thrives in a fast-paced environment, and takes pride in doing things right the first time, we'd love to hear from you.

Your Interview Journey

Interview 1: Introduction and Exploration Call

With:

Your Daikin Recruitment Business Partner

Purpose:

For you to get the lowdown on Daikin; who we are, what we do, and what makes us tick. It also provides us with an opportunity to understand your experiences, motivations, and personality.

Interview 2: Teams Interview

With:

Hiring Manager

Purpose:

A further in depth detailed discussion to explore your work experience and delve into Daikin's operations, focusing on the specifics of the role.

Interview 3: Final Face to Face Interview

With:

Hiring Manager and a Senior Management Team Member

Purpose:

Your opportunity to demonstrate your technical understanding of the role and practical skills through a presentation on a topic related to the role.

About Us

Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 90 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology.



We are committed to fostering a diverse and inclusive workplace where all employees and applicants are valued and respected. We believe that diversity in our team enhances creativity, innovation, and performance. We welcome applications from individuals of all backgrounds. Join us in creating an environment where everyone can thrive.