Job Description

Join Kingswood Mobility Group as a Contact Centre Executive

Are you ready to elevate your career in a dynamic and customer-focused environment? At

Kingswood Mobility Group

, we're passionate about enhancing people's lives by providing high-quality mobility solutions. With years of industry expertise, we have built a reputation for delivering exceptional products and outstanding customer service. Our mission is to support individuals in regaining their independence and we do this with a dedicated team who truly care. If you're looking for a company that values both its customers and employees, you've come to the right place!

About the Role

As our Contact Centre Executive, you will play a pivotal role in handling and converting customer enquiries via incoming and outgoing calls with the objective of arranging appointments efficiently and expediently. Your efforts will directly contribute to our mission of transforming lives with exceptional mobility solutions.

Key Responsibilities

Handling inbound and outbound customer calls, converting enquiries into appointments. Ensuring all customer data is accurate and relevant for the sales team Proactively following up on new and outstanding leads to maximise appointments Managing appointment reschedules efficiently Delivering a first-class customer experience by handling queries professionally Collaborating with internal teams to ensure seamless service delivery

We're Looking For a Contact Centre Executive who :

Possesses at least 6 months of experience in sales, customer service or a related telesales role.? Demonstrates strong influence and persuasion abilities with excellent communication skills.? Is driven, enthusiastic and committed to exceeding set targets.? Maintains a positive and proactive approach to challenges.? Thrives in a fast-paced, dynamic environment.? A team player with a proactive and positive attitude
If you're an ambitious self-starter looking to build a successful career in telesales with opportunities for growth and development, we'd love to hear from you!

Why Kingswood Mobility Group?

Join a company dedicated to creating life-changing mobility solutions. Work alongside a passionate and collaborative team. Benefit from ongoing training and career development opportunities. Experience a supportive workplace that values its people. Achieve targets and earn extra rewards. Full support to help you succeed in your role.

Contract:

Full-time or Part-time

,

Permanent

Working Schedule Patterns:

25, 30 or 35 hours per week of rotating shifts as follows:

Full-time Shift (35 hours/week):

Rotating shifts : 09:00am-17:00pm / 11:00am-19:00pm with one hour unpaid lunch break - in the office

Part-time Shift (30 hours/week):

Rotating shifts : 09:00am-15:00pm / 13:00pm-19:00pm - in the office

Part-time Shift (25 hours/week):

Rotating shifts : 09:00am-14:00pm / 14:00pm-19:00pm - in the office
You will be required to work 2 weekend days/month as follows:

Saturday

- 09:30am to 16:30pm - in the office with half hour unpaid lunch break or

Sunday

*: 09:30am to 14:00pm - working from home

Pay:

13 - 18/hour

Location:

Droitwich

Start Date:

ASAP

Ready to Join Us?

If you're looking for a

rewarding role

where you can make a real difference, we'd love to hear from you! Join

Kingswood Mobility Group

and become part of a team that cares about people and their independence.

Application Details:

Job Types

: Full-time or Part-time, Permanent

Work Location

: Droitwich

Job Types: Full-time, Part-time, Permanent

Pay: 13.00-18.00 per hour

Expected hours: 25 - 35 per week

Additional pay:

Bonus scheme
Benefits:

Canteen Casual dress Company events Company pension Cycle to work scheme Free parking Health & wellbeing programme On-site parking Referral programme
Schedule:

Day shift Monday to Friday Weekend availability
Work Location: In person

Application deadline: 31/07/2025