Job Description

Job Introduction



We are recruiting for a Customer Contact Specialist based at our Audi dealership in Solihull.



The hours of work are 40 hours per week between 8:00am to 6:00pm (typically either 8am to 4.30pm or 9.30am to 6pm) Monday to Friday and working a Saturday on a rota basis. Once per month. The basic salary for this position is 25,470 with a monthly bonus earning you up to 30,000 per annum.



This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a vibrant and growing department.



Role and Responsibilities



Dealing with Aftersales calls, booking customers vehicles into the Dealership for service or repairs



Accurate data inputting of customer details



Increase customer retention while ensuring customer satisfaction



Improve and drive lead conversions



Contacting prospective customers and upselling products



Initiating the solving of customers problems in a professional manner



Adhering to brand standards



About you



Customer focused with excellent communication & organisational skills



Self-motivated & target driven



Able to work on your own or as part of a team



Ability to use your own initiative to provide impeccable customer service



Smart and presentable with an outstanding telephone manner



Competent using Microsoft Office



Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.



What we offer



33 days holiday including bank holidays



Company Pension



Wellness Programme



Sick Pay



Group life insurance



Staff discount on car servicing



Listers Benefits - discounts on retailers, restaurants, cinemas & holidays



Long service and loyalty incentives



Staff referral scheme



In-house, manufacturer & professional qualifications



Company Events



Why Listers?



Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There's a reason why this is the case, actually there's over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world's most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.