Job Description

Job Introduction



We are recruiting for a Customer Contact Specialist to join our Volvo division working at our Contact Centre based in our Volvo Dealership in Leamington Spa. The hours of work are Monday - Friday, 08:30 - 17:30.



Basic salary with a bonus OTE of 30,000 plus benefits.



The successful applicant will be targeted and challenged to increase customer retention as well as to improve and drive conversions. In recognition of this we offer a competitive package that will reward performance.



Role and Responsibilities



To communicate with our customer base (there is no cold-calling) the features and 'value' of the fantastic offers that our brand and Listers marketing teams generate.



To encourage the appointment opportunity for the customer to experience the car they will consider and to clarify the options available for their consideration



To always agree a next contact point, where the appointment is not confirmed



Liaise with the Volvo Centres to ensure the customer is expected and will receive a VIP welcome.



Ensure a Centre communication is also sent to the customer confirming the name of the individual who will look after them



About you



Customer focused with excellent communication & organisational skills



Self-motivated & target driven



Able to work on your own or as part of a team



Ability to use your own initiative to provide impeccable customer service



Smart and presentable with an outstanding telephone manner



Competent using Microsoft Office



Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.



What we offer



33 days holiday including bank holidays



Company Pension



Wellness Programme



Sick Pay



Group life insurance



Staff discount on car servicing



Listers Benefits - discounts on retailers, restaurants, cinemas & holidays



Long service and loyalty incentives



Staff referral scheme



In-house, manufacturer & professional qualifications



Company Events



Why Listers?



Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There's a reason why this is the case, actually there's over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world's most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.