Job Description

Customer Coordinator

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Job post summary

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Pay:

12.60 per hour



Job description:



Looking for a Customer Coordinator to join our small friendly office team, managing the diaries of our mobile technicians by taking bookings via a live diary system.

Working days, hours and Pay:

Monday to Thursday 8:30am-5:30pm Friday 8:30am-3:00pm

We provide our team with:

Competitive living wage salary - reviewed annually Potential to win monthly awards, vouchers, and bonus 28 Days holiday per year Additional day's holiday for each year of service completed Staff & Family discount on company domestic cleaning services Full training program with ongoing support Online access for holiday booking & payroll

Please note the location of our office is Wick Saint Lawrence and is not well serviced by public transport.

Duties for our Customer Coordinator include but are not limited to:

Answer incoming calls from external parties and responding accordingly Responding to website enquiries via the phone and email Diary management for Technicians Taking card payments Outbound calls to contracts Outbound calls to generate new business Sending appointment reminders and feedback requests Ensuring up to date paperwork is available for Technicians Typing and sending contracts and documents General admin duties

To be considered for this role you must:

Have excellent knowledge and skills of computers including outlook, word, and excel Be able to demonstrate your ability to multi-task Excellent written and verbal communication skills Confidence in dealing with customers in person, on the phones, and in writing Self-motivated and self-sufficient, as we do not believe in micro-management Outstanding customer service skills Positive attitude Good sense of humour and able to deal with high-pressure, fast pace environment. Some form of sales experience is preferred but not essential

Our ideal candidate will have experience in appointment booking/diary management. Sales experience and knowledge of the Bristol, Weston, and Gloucestershire areas would be an advantage.



If you wish to apply for our Customer Coordinator please submit a CV.



Job Types: Part-time, Permanent



Pay: 12.60 per hour



Expected hours: 40 per week



Benefits:


Employee discount Free parking On-site parking

Schedule:


Day shift Monday to Friday No weekends

Experience:


customer service: 1 year (preferred) Sales: 1 year (preferred)

Licence/Certification:


Driving Licence (preferred)

Job Type: Full-time



Benefits:


Employee discount Free parking On-site parking

Experience:


customer service: 1 year (preferred)

Licence/Certification:


Driving Licence (preferred)

Work Location: In person