Job Description

Customer Development Manager - North of Scotland
Function: On-Trade
Location: Field-based - can be based anywhere, but the successful candidate will be expected to spend 3 days per month minimum in trade face to face with customers in the North of Scotland
Salary: 35,000 - 43,000 base depending on experience, plus full benefits listed below.
Contract: 12-month Fixed Term Contract
Closing Date: 7th December 2025
Interviews will be held in Edinburgh on Wednesday, 17th December
At HEINEKEN UK, we're proud to brew some of the nation's most iconic beers and ciders; but we're just as proud of the careers we build and the people who shape them.
Right now, we're looking for a Customer Development Manager (CDM) to join our field sales team covering the North of Scotland region. Whether you're working in FMCG, retail, hospitality, or another fast-paced environment, if you've got commercial experience and a passion for working with people, we'd love to hear from you.
About the role
As one of HEINEKEN's CDM's, you'll be responsible for growing HEINEKEN's presence across a variety of outlets - from community locals to trendsetting bars you'll work closely with customers to boost brand visibility and commercial performance.
You'll develop strategic plans that drive mutual value, ensure our products are in the right places at the right times, and help customers bring our brands to life. You'll also align with major marketing activations; from Champions League and Rugby Champions Cup to UEFA Women's Euros and Formula 1.
So, what will you be doing? Here are some of the key accountabilities;

• Deliver on Volume, Revenue, Profit and Market Share targets.
• Negotiating and executing Commercial Agreements
• Offering insight-driven category and ranging advice
• Understanding customer P&Ls and supporting business growth
• Strengthening HEINEKEN's presence in the West Yorkshire region

Who we're looking for
We're looking for someone with commercial drive, strong relationship-building skills, and the curiosity to learn and grow.
You don't need to come from an identical role; if you've built experience in sales, account management, or business development in any industry, you could be a great fit.
We're keen to hear from people who:

• Have frontline sales or commercial experience
• Are comfortable with numbers, pricing, and P&Ls
• Know how to build lasting customer relationships
• Bring energy, empathy, and a collaborative spirit
• Are open to change and thrive in a fast-moving environment
• Hold a full UK driving licence
• And ideally - love pubs as much as we do! ?

Our Benefits
As part of the team, along with your salary you'll also receive;

• Company Car (a full drivers licence is essential for this role)
• Annual bonus
• Company funded Private Medical Healthcare
• Double matched pension (up to 10%)
• 35 days holiday
• A monthly case of our delicious ciders and beers!
• Development pathways and learning opportunities
• Access to employee networks and inclusion groups

You'll also get the opportunity to get involved with one of our colleague networks where groups of colleagues from all over the business work together to ensure we're always working towards being a diverse and inclusive company.
The Application
Not sure if you meet every requirement? That's okay. We believe potential matters, and we're committed to developing people in role. So, if you're excited by what you've read, we'd love to hear from you.
If you need any adjustments made to support your application, for example if you require information in different formats, or if you have any accessibility issues, then we're more than happy to review our processes - please feel free to get in touch with us as recruitment@heineken.co.uk.
Who We Are
We've 150 years of brewing history and are proud of this legacy. Yet we're sure our best days are ahead of us. Every one of our colleagues has a role to play as we dream big, set bold ambitions and push the boundaries. We support colleagues on this journey with development opportunities and unique experiences to help them reach their full potential.
Apply today to discover Your Future, Untapped

Skills Required