Job Description

Position Title:

Customer Development Manager

Position Type:

Regular - Full-Time

Position Location:

Scarborough

Requisition ID:

36256

Customer Development Manager (Midlands)

About McCain

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At McCain, we're feeding the world: from French fries to Smiles, we contribute to the important role food plays in people's lives. That's why we're dedicated to ensuring our core values--Family, Authentic, Trusted, and Quality--shine through every day. As a privately owned family company with over 60 years of experience, a presence in more than 160 countries, and a global team of 22,000 people, our values and culture are at the heart of everything we do. We believe that we can work together, along with our business and community partners, to bring sustainable growth and positive change today, tomorrow, and for generations to come. Join us and see how you can MAKE IT at McCain!

Why join the McCain family

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Your Life - we're here to help you fulfil your potential, flourish, and thrive in work and life. Your Success - work alongside passionate individuals who are committed to supporting your career ambitions, drive, and success. Your Impact - we want you to make a meaningful, lasting impact for you, for your colleagues, and for the business.

About the role

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At McCain, we're on a mission to banish soggy fries and Bring Veg Excitement to the foodservice industry. And that's where you come in!



As our Field Sales Manager, you'll be the fearless leader responsible for coaching and guiding a team of passionate Regional Account Managers across the region. Together, you'll drive the delivery and profitable growth of our beloved McCain, Pickers & Strong Roots branded Foodservice business in the independent marketplace across sectors such as pubs, fast food and casual dining, as well as growing our independent distributor base.



As part of our field sales commercial planning team, you'll play a vital role in shaping our short, medium, and long-term growth strategy. You'll continuously improve performance with our valued customers and their regional account managers. Think of yourself as a master strategist, always keeping an eye on the bigger picture.



Reporting directly to the Director, Customer Development, your responsibilities will extend far and wide:



Develop and optimise the team structure to ensure we're primed for success. Create an environment where teams feel a sense of belonging and thrive together. Coach and train your team, helping them reach their full potential. With structured development plans aligned with the McCain Performance framework. You'll be their guiding light, both in person out in trade and online. Support your team to craft and execute business plans that will drive our volume and GP% to new heights. We're all about exceeding expectations and reaching our goals. Stay ahead of the game by keeping up with industry knowledge. Attend key conferences, build a network of cross-functional contacts, and share insights that will shape our long-term strategy. You're the trendsetter and the go-to source of industry wisdom. Dive into the world of data and Salesforce reporting, analysing individual and team performance. Collaborate closely with our Category and Marketing partners, ensuring your team has the right insights to execute short and long-term strategies flawlessly. It's all about teamwork and synergy. And of course, handle those necessary admin tasks like a pro. Accuracy and timeliness are the name of the game.


So, if you're ready to make a splash in the foodservice world, join us at McCain and let's fry away soggy fries together!

Leadership Principles

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Our principles, each with related practices, guide our actions across the organisation. Together, they address how McCain interacts with our customers and employees, and how we work as individuals and collectively to find success. While each role adheres to the Leadership Principles, individual roles may focus more on a specific principle or principles.

We are customer obsessed.

Customers are our starting point. By understanding their needs and leveraging data and consumer insights, we drive mutual success.

We think big and plan ahead.

Through ambition, curiosity, and smart risks, we can accomplish goals, refine processes, and innovate to scale success.

We bring out the best in our people.

We create safe spaces for our people so that trust and empowerment come naturally. Inclusion is about listening first, showing humility, and working together.

We act like owners.

Together, we clear obstacles and do the work that makes us all successful and proud to be part of McCain.

WHAT WE'RE LOOKING FOR.

If your love for all things potato, cheese and veg knows no bounds and you happen to be in a similar regional sales role within the foodservice industry, then this could be the perfect opportunity.



Leadership is our secret ingredient, so we're on the lookout for a natural-born leader who knows their way around managing teams and is passionate about developing and driving them to success.



But that's not all. To be our perfect match, you should also bring to the table:



Proven track record in delivering through others and effectively manging a diverse field sales team Experience in developing strategic plans covering regional, customer and resource plans Proven selling skills and major account management experience. You know how to navigate the sales landscape like a pro and handle those big accounts with finesse. Previous P&L experience that showcases your financial skill. You understand the numbers game and have the know-how to drive profitability. A deep understanding of the foodservice market. You know the ins and outs, the trends, and the customer preferences that drive this dynamic industry forward. Experience working in a branded environment. You thrive in an environment where brand power is a driving force, and you know how to leverage it to your advantage. The ability to influence, negotiate, and engage like a true maestro. You can build solid relationships and get things done, both within our organisation and with external customers. Salesforce/CRM capability is a plus. If you're tech-savvy and familiar with these tools, even better! Experience working cross-functionally to deliver exceptional results. We have brilliant Category Managers & Marketeers, and we want you & your team to keep them busy.


So, if you're ready to take your passion for potato, cheese and veg products and your leadership skills to the next level then apply now and let's embark on this flavourful journey together.

WHAT'S IN IT FOR YOU?

Although we do encourage you to taste the goods, you'll be pleased to know we don't pay you in chips & cheese. For working hard, you'll also get a great salary and some pretty good benefits including:



Generous car allowance Performance related bonus An excellent pension where we will pay double what you do, up to a maximum of 12% of your pay Flexible holidays - where you can buy & sell up to 5 days holiday per year Private medical insurance scheme Optional health cash plan Cycle to work scheme 'Chips In' Volunteering Day Off - to make a positive impact to the competitiveness, resilience, and long-term development of McCain communities across the globe


And of course, being part of a Global business there are great opportunities to shine/thrive should you wish to relocate in the future. We have an ambitious 5-year growth plan that presents development & progression opportunities for those who seek it out.

WHERE YOU'LL WORK...

This is a home-based contract that allows you the freedom to work from home, meet and greet customers on the go, and connect with your amazing team. And if you fancy a change of scenery, our Head Office in Scarborough, North Yorkshire will be there to welcome you from time to time. It's the perfect blend of flexibility and collaboration, allowing you to achieve outstanding results wherever you may roam.



Our culture is all about achieving outcomes, focusing on what truly matters. We measure success by the objectives you deliver. It's about making an impact, no matter where you're based.

McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.



McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.



Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy

Job Family:

Sales

Division:

GB Commercial Foodservice

Department:

Field Sales Midlands

Location(s):

GB - United Kingdom : England : Birmingham || GB - United Kingdom : England : Coventry || GB - United Kingdom : England : Leicester || GB - United Kingdom : England : Nottingham || GB - United Kingdom : England : Whittlesey || GB - United Kingdom : England : Wolverhampton || GB - United Kingdom : England : Wombourne || GB - United Kingdom : England : Worcester

Company:

McCain Foods (G.B.) Ltd