Job Description

Customer Development Manager, UKReady to make the best career decision of your life?Warning If youre after a predictable steady as she goes role, this might not be for you. Were a fast-paced SaaS business thats grown 10x in the past three years and continues to expand at breakneck speed. Were looking for someone energetic, entrepreneurial, and laser-focused on resultsxe2x80x94someone who thrives on creating value for customers and knows how to build on existing relationships to drive growth.WHO WE AREActionstep is a trailblazer in Legal Practice Management software. Our mission is simple: help law firms escape administrative overload so they can focus on delivering outstanding legal services. Weve seen phenomenal global growth, and our UK team is at the heart of our success. Our people set us apartxe2x80x94think unstoppable, resourceful, creative, and entrepreneurial.IN THIS ROLE, YOU WILLxc2xb7 Champion Cross-Selling: Identify upselling and cross-selling opportunities within our UK customer base, increasing adoption of additional products and features.xc2xb7 Build Lasting Relationships: Develop and maintain trusted partnerships with key stakeholders, understanding their unique challenges and spotting ways to add value.xc2xb7 Leverage Partner Networks: Collaborate with strategic partners in the legal sector to drive mutual revenue and growth.xc2xb7 Devise Tailored Sales Strategies: Design bespoke campaigns to maximise cross-sell potential, ensuring our customers always see the full value of Actionsteps solutions.xc2xb7 Collaborate Across Teams: Work closely with Account Management, Customer Support, Marketing, and Product to deliver a seamless and rewarding customer experience.xc2xb7 Stay Product-Savvy: Keep abreast of new product features and industry trends to match evolving client needs with the right solutions.xc2xb7 Own the Pipeline: Track opportunities in Salesforce, provide timely updates, and manage your sales funnel with precision.xc2xb7 Delight Customers: Ensure any concerns are resolved quickly and professionallyxe2x80x94making every interaction a chance to reinforce our commitment to customer success.xc2xb7 Achieve (and Smash) Targets: Meet or exceed cross-selling targets, driving significant revenue growth from our existing client portfolio.RequirementsABOUT YOUxc2xb7 Proven Sales Track Record: Youve excelled in a SaaS/technology sales environment, hitting or exceeding ambitious targets.xc2xb7 Legal Tech Exposure: Familiarity with the legal sector (practice management software or legal accounting) is a plus.xc2xb7 Relationship Guru: You excel at forging strong relationshipsxe2x80x94winning trust from entry-level users to senior decision-makers.xc2xb7 Entrepreneurial Mindset: Youre excited by high-growth environments, show initiative, and find innovative ways to add value.xc2xb7 Tech-Smart: Comfortable with solution selling, demos, and technical details that help position the right product features.xc2xb7 CRM Wizard: Skilled in using Salesforce (or similar) to manage pipelines and drive transparency.xc2xb7 Autonomous & Collaborative: You thrive with minimal supervision yet love contributing to a supportive team culture.xc2xb7 Strong Communicator: Whether its a compelling product pitch or a precise internal update, you communicate with clarity and confidence.xc2xb7 Adaptable & Resilient: Able to pivot quickly in a fast-paced environment, embracing challenges as opportunities to learn.BenefitsWHAT WE OFFER IN RETURNxc2xb7 A Pivotal Role: Shape our customer growth strategy, taking ownership of cross-sell outcomes in the UK market.xc2xb7 High-Autonomy Culture: We believe in context, not controlxe2x80x94trusting you to do your best work in the way that makes sense.xc2xb7 Competitive Salary & Generous Benefits: Your success is our success; we reward accordingly.xc2xb7 Unlimited Holiday: Strike the balance you need to stay at the top of your game.xc2xb7 Pension Contributions: Invest in your future while you help shape ours.xc2xb7 Private Medical, Dental, Vision, & Life Insurance: Stay healthy and feel secure as we grow together.xc2xb7 Regular Team Socials & Events: Celebrate wins, spark new ideas, and build meaningful connections with colleagues.xc2xb7 Ongoing Development: Access to training, resources, and a world-class team eager to share knowledge.Sound Like a Good Fit?Apply here for a direct route to our Regional VP. Lets see if youre as excited about Actionsteps future in the UK as we are!

Actionstep