Realistic OTE of 36,000.
Are your someone who enjoys talking to people and finding a resolution?
We always endeavour to make our customer journey from order to installation a smooth and efficient one but regretfully there are times when there are bumps in the road.
We need to own and resolve these bumps, plus feedback to help avoid in the future - this is where our Enablement Team come in.
You will need to be someone who enjoys speaking to people, you will also be someone who does not shy away from having those "more difficult" conversations. These are tricky to have but we will train and develop you so you view these as rewarding, provding you with a set of skills that will undoubtedly benefit you and your future career.
There is lots to learn about our customer journey, what is involved in surveying and installing our Fibre network, you will speak with lots of people from different departments and we will train you around handling and managing a multitude of different customer queries.
The team thrive on great results and as well as a sense of satisfaction are rewarded with commission payments, with a realistic OTE of 36,000.
Note: As we need to speak to customers outside of normal hours on occasions, this role has a slight shift pattern, with a late shift from 11am to 7.30pm one day a week, with a Saturday, which can be worked from home, on a rota basis circa once every 4 weeks, with a day of in lieu during the week.
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