Job Description

Customer Engagement Administrator

CK Fires Ltd is looking for full-time Customer Engagement Administrator to join our team in our Stratford-upon-Avon location.

We are owned by the NIBE Group and are one of the UK's leading manufacturers of domestic heating appliances, based in Stratford upon Avon, we manufacture modern state of the art electric fires under our Evonic Fires brand.

To continue our ambitious growth plans, we're on the lookout for full time Customer Administrators to join our award-winning team, full training will be given although previous experience would be useful.

This is a full time position working 40hrs per week, office based (no hybrid working) Mon-Thu 08:00-17:00, Fri 0800- 15:45

The Customer Administrators will be responsible for:

Dealing with incoming telephone calls and email enquiries (Service/Sales)

Provide high level customer service by building and maintaining client relationships, following departmental processes, and striving to identify continuous improvement opportunities

Plus other general miscellaneous administration duties.

Requirements:

Must be able to act independently - taking responsibility and initiative without the need for day-to-day direction

. Computer literate with Microsoft Office experience

Be able to diagnose/resolve issues

An enthusiastic and a good team player

Ability to work quickly whilst maintaining high levels of accuracy

Confident with the ability to communicate at all levels, via phone and email.

Good customer service skills

A full UK driving license would be advantageous

. Fluent in English (Spoken and Written)

Benefits:

Excellent job prospects and career path within a growing company

21 days holiday (plus statutory) - Loyalty Scheme can increase holiday entitlement

Job Types: Full-time, Permanent

Pay: 25,000.00 per year

Benefits:

Company pension Life insurance On-site parking
Schedule:

Day shift Monday to Friday
Education:

GCSE or equivalent (preferred)
Experience:

customer service: 2 years (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Application deadline: 09/07/2025