Job Description

Our Head of Customer Engagement is looking for an enthusiastic, vibrant, forward looking professional Team Leader with previous experience to support the growth of The Cambridge and build meaningful relationships within the local community. As Team Lead, you will bring energy and motivate Customer Engagement Advisers, who report directly into you. You will be accountable for your location, business performance and your team. In this role, you'll play a key part in driving success, empowering your team and making a positive impact and in the community you support. You will thrive within a fast-paced, changing environment with dynamic responsibilities that require an individual with attention to detail and a passion for delivering outstanding customer service. If sounds like you, we'd love to hear from you.

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Salary and working hours

Starting Salary 28,000.00 Per Annum.

Monday to Friday 8:45am - 5:00pm (36.25 hours per week) + 26 Saturdays per year 9am - 1pm

Working out of one of our Store locations across Cambridge and surrounding areas

Plus, you're required to work a minimum of 26 Saturdays per year, which is paid at an enhanced rate. This means that you can increase your basic annual pay by 1,518 - 2,687 depending on the Saturday opening hours for each location.

The Cambridge will reward you with

Sharing in Success bonus (discretionary) Annual holiday - 24 days plus Bank holidays. Plus a day for your birthday, a Christmas shopping day and your work anniversary. You will also have the option on an annual basis to purchase an additional 5 days holiday Vitality private health care, which includes discounts for cinema tickets, Cafe Nero, and other lifestyle products Medicash cashback for an array of services including Dental, Prescriptions, Therapies and more Beneficial staff mortgage rate Group pension scheme - where you pay in 4%, following probation, we pay in 12% Support for learning and personal development within your role Opportunities to progress your career in general

Come and join a thriving independent mutual, where your contribution will help our customers.

Job Types: Full-time, Permanent

Pay: 28,000.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Flexitime Free parking Life insurance On-site parking Private medical insurance Profit sharing Referral programme Sick pay Work from home
Work authorisation:

United Kingdom (required)
Work Location: In person