Job Description

About the role:


Numatic International Ltd. is the UK's largest manufacturer of vacuum cleaners, floor machines, janitorial equipment, and service trolleys. You never have to look far to find one of our products - be it the familiar face of Henry, or one of our many commercial and industrial machines - keeping all industries clean, right across the globe. We have been building vacuum cleaners since 1969, and although our designs may be built slightly differently now, there is one thing they all have in common... the same essential core values of Innovation, Quality, Reliability and Price.


As a Customer Engagement Advisor, you will be responsible for delivering excellence in customer service to both internal and external customers and will be instrumental in interacting directly with new and existing customers via Phone, Email and social media. Working to provide a high-quality level of service to all customers the Customer Service Advisor will positively represent the Numatic International brand acting as the first line of contact.


Main Responsibilities:


Act as a first point of contact for customer queries via email, telephone, social media, and all other platforms in an effective and courteous manner
Process Sales Orders and Returns using Oracle Order Management
Provide a focused and professional service to all customers and prospects when providing quotations and assisting with queries.
Use initiative and judgment; liaise with staff in other departments and external contacts and feedback issues to Supervisory team.
Handle complaint, provide appropriate solutions and alternatives, ensuring a resolution.
Process credit card payments; investigate and resolve credit requests.
Investigate and resolve all delivery issues for customers. .


Hours of work: 38.00 hours per week on the following rota:


(Salary 27,889.64 per year)


Week 1


Monday 08:00 to 17:00


Tuesday 11:00 to 20:00


Wednesday 16:00 to 20:00


Thursday 08:00 to 17:00


Friday 08:00 to 17:00


Saturday Day Off


Sunday Day Off


Week 2


Monday 08:00 to 17:00


Tuesday 11:00 to 20:00


Wednesday 16:00 to 20:00


Thursday 11:00 to 20:00


Friday 08:00 to 17:00


Saturday Day Off


Sunday Day Off


About you:


Desirable; customer services studies.
Demonstrable experience working in an office environment.
Experience of working in a customer service role.
Experience of using office and communication systems..
Desirable; Previous experience of MRP system; Oracle.
Ability to work under pressure; be results driven.
Excellent communication skills, ability to communicate verbally, written and via presentation according to the audience.
Strong IT skills, including Word, Outlook, Excel, and PowerPoint.


Benefits:


Company pension + life insurance
Employee support programmes (EAP)
Cycle to work scheme
Free on-site parking
Health & wellbeing programmes
Access to LinkedIn Learning
Staff discounts