to be the first point of contact for our clients. You will play a key role in delivering a seamless customer journey, from initial enquiry to course completion. This is a fantastic opportunity for someone who enjoys customer service, administration, and contributing to a growing, dynamic team.
Key Responsibilities:
Serve as the first point of contact for all customer enquiries via phone and email.
Provide accurate and up-to-date information on training courses, dates, and entry requirements.
Process bookings and coordinate training schedules, delegate communications, and follow-ups.
Maintain accurate customer records and internal databases.
Support internal teams, including the Customer Engagement Lead and National Business Development Manager, with administrative tasks and reporting.
Assist with sales support, including preparing documentation for meetings and contributing to business development initiatives.
Cross-sell training products where appropriate and actively contribute to new business growth.
Uphold SIMIAN's values and ensure a professional and friendly experience for all customers.
What We're Looking For:
Excellent communication skills, both written and verbal.
Strong organisational and administrative abilities.
Friendly, approachable, and professional attitude.
Ability to work independently and as part of a team.
Previous experience in customer service or administration is advantageous.
Enthusiasm for personal development and learning.
What We Offer:
Opportunity to work with a respected leader in construction and scaffolding safety.
Supportive, friendly, and professional work environment.
Opportunities for career growth and personal development.
Benefits package.
Apply now
by sending your CV to jobs@simian-risk.com or call 0345 6022 418 for more information.
Job Type: Full-time
Pay: 26,000.00-26,500.00 per year
Benefits:
Company events
Company pension
Free parking
Transport links
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.uk will not be responsible for any payment made to a third-party. All Terms of Use are applicable.