Job Description

About Us

Build Relationships. Inspire Trust. Drive Growth.

At KSOL, we guide thousands of families through the most important stages of their child's education. Every interaction matters, and every detail behind the scenes shapes the journey. Our success is built on trust, clarity and a deep belief in the power of communication to create lasting impact.

We're looking for a graduate who wants to grow. You'll join a collaborative team that will support your development and give you the tools to thrive . You will be given training in the latest communication and marketing platforms. Whether it's email automation, customer journeys or social media engagement, you'll be exposed to real-world challenges that sharpen your skills and stretch your thinking.

This is more than a starting role. It is your launchpad for growth at KSOL. If you are curious, commercially minded and eager to make a difference, you will find real opportunity here in a company that combines purpose with precision.

What You'll Be Doing

Be a first point of contact for customer queries via social media, phone and email Support the full onboarding journey, from designing welcome emails to preparing customer information packs Create and send newsletters, event reminders and customer feedback surveys Monitor and respond to social media channels, supporting the wider marketing team with content ideas Keep our CRM system accurate and updated, helping internal teams stay informed Support monthly billing cycles and follow up with any missed payments Research trends in education, exams, and competitors and present findings to the wider team Take ownership of planning, organising and delivering events that run efficiently and professionally

Who You Are

A recent graduate with a degree in communications, business, marketing, psychology or a related field A confident communicator; clear, professional and empathetic excellent telephone manner. Highly organised, with good attention to detail and a structured approach Tech-savvy and comfortable using email platforms, CRMs and productivity tools Curious about what drives customer satisfaction and retention Keen to learn and grow within a professional, purpose-driven environment ideally but not necessary, had exposure to Adobe Creative Suite

Why Join KSOL?

Be part of a mission-led company with over 98 per cent positive customer feedback Work in a supportive, professional environment where your ideas matter Develop commercial, communication and research skills that grow with you Play a hands-on role in shaping customer experience at a company that's reshaping education
KSOL is a leader in the EdTech sector, with a proven track record of innovation and award-winning service. Our dedication to personalised learning and high-quality support has earned us national recognition and the trust of thousands of families. We are now looking for the next forward-thinking individual to join our team and help shape the future of education. If you are ready to be part of something meaningful, we would love to hear from you.

Job Type: Full-time

Pay: 24,500.00-30,000.00 per year

Benefits:

Additional leave Company events Company pension Employee discount Free parking On-site parking Private medical insurance
Schedule:

Monday to Friday
Application question(s):

This role is based exclusively at our Solihull Head Office (B90) to ensure close collaboration and team development. Are you able to work full-time from the office full-time? Do you have strong written and verbal communication skills?
Education:

Bachelor's (preferred)
Experience:

communication or customer: 1 year (required)
Work Location: In person

Expected start date: 25/08/2025