Job Description

We are looking for a confident multi-tasker to join our Customer Engagement team as a Customer Engagement Co-ordinator to help us deliver excellent customer service across a range of channels, such as face-to-face, telephone, email and social media.



In this role, you will work with teams across the business as well as with external stakeholders to provide an efficient and effective customer experience and resolve queries at the first point of contact. You will maintain high service standards in our Housing and Communities team and manage reception duties, welcoming visitors warmly.


Temporary (12 months) Full-time, 35 hours 27,162.57 per annum Closes Monday 23rd June, 12pm (midday) Interviews w/c 30th June

Alternative formats

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If you require these documents in an alternative format, such as large print or a white or coloured background, please contact our Communications team.


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How to apply

To apply, please send a copy of your CV and cover letter to jobs@unitedwelsh.com. In the cover letter, please outline why you believe you would be successful in this role based on your experience and on the essential/desirable criteria in the job description, in no more than 1,000 words.



In addition to your CV and cover letter, please also complete our online Equality, Diversity and Declaration of Interest form which can be found on our website here. If you do not complete all parts of this process, you will be at risk of your application not being progressed further.



We reserve the right to close this role early if we receive a high volume of suitable applications.



Within your CV, please provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. We will not approach these referees prior to the shortlist stage, and we will seek your permission first. However, references will be sought as part of our pre-employment checks for the successful candidate.


We would be grateful if you could submit the Equality Diversity and Declaration of Interest form with your application. The information you provide will be used for monitoring purposes only and will be kept separate from your application Please ensure your CV and other documents are emailed as a Word or PDF file, as unfortunately, we are currently unable to accept applications in any other formats at the moment Requirements within the essential criteria of the Personal Requirements will be used for shortlisting purposes. However, all the criteria will be considered in the process of making an appointment.

Please send any applications to jobs@unitedwelsh.com or deliver them to: FAO The People Team, United Welsh, Y Borth, 13 Beddau Way, Caerphilly, CF83 2AX. Our main office is open between 9am and 5pm, Monday to Friday.