Job Description

Customer Engagement Executive

Wakefield | Full-time | Salaried (No Commission)

About Salon Tracker

Do you enjoy building relationships, helping people, and communicating confidently -- but don't want a high-pressure sales role?

Salon Tracker

is a leading salon management software platform, supporting tanning, hair, and beauty businesses across the UK. Since 2014, we've helped thousands of salons run more smoothly and grow their businesses -- and we're now entering an exciting new phase of growth.

We're looking for friendly, motivated individuals who enjoy working with customers and want to be part of a supportive, growing team.

About the Role

We're recruiting a

Customer Engagement Executive

to join our Sales team and play a key role in how we connect with new and existing customers.

While this role sits within our sales function, it is

not commission-based and not high-pressure

. Your focus will be on understanding customer needs, providing guidance, and building long-term relationships -- rather than pushing sales targets.

You'll work closely with our Sales and Customer teams, supporting enquiries, running software demonstrations, and contributing to marketing and engagement activities.

In This Role, You Will:

Deliver friendly, informative online software demonstrations (full training provided) Speak with salon owners to understand their businesses and offer helpful solutions Respond to enquiries from potential customers and guide them through their options Support the Sales team with account management and customer follow-ups Build positive, long-term relationships with customers Manage your own workload, enquiries, and administrative tasks Communicate with customers via phone, email, and online channels Assist with occasional customer account support Help create content for social media and marketing campaigns Attend trade shows, sales events, and customer visits when required Support general office administration when needed
About You

We're more interested in your

people skills and attitude

than your job history.

You'll thrive in this role if you are:

Confident and friendly when speaking with customers Organised and able to manage multiple conversations and tasks Comfortable presenting or keen to learn how to demo products Interested in customer experience, communication, and marketing A team player who enjoys working collaboratively
Previous experience in customer service, account management, or sales is helpful but

not essential

-- full training will be provided.

Education

GCSEs in Maths and English (Grade 4/C or above) or equivalent (required)
What We Offer

Salaried role - no commission pressure

Supportive, team-focused environment within our Sales department Full training on our software and customer engagement approach Opportunities to develop in customer success, account management, and marketing Involvement in events, product demos, and promotional activities Clear career progression as the business grows Friendly team culture with regular socials and company events
Working Hours

Monday to Friday, 9:00am - 5:00pm 35 hours per week
Benefits

28 days annual leave (including bank holidays), increasing with service Company pension scheme Career development opportunities Company events and team socials
Location

Wakefield-based Applicants must be able to commute or relocate before starting
How to Apply

If you enjoy engaging with people and want to be part of a growing, supportive team, we'd love to hear from you.

Please send your

CV and a short cover letter

to:

leah@salontracker.co.uk

Job Types: Full-time, Permanent

Pay: 22,000.00-28,000.00 per year

Benefits:

Casual dress Company events Cycle to work scheme On-site parking
Work Location: In person