Job Description

Peleman makes unforgettable experiences tangible in a reliable, respectful and creative way. Moments that mean something to your company, your customers, yourself and your family should get the attention they deserve. Make your business a personal story, make it tangible!

Help us shape a new way of connecting with our customers

At Peleman, we're moving beyond traditional sales.
We're building

digital, segment-based experiences,

from smart e-commerce to personalized content and automation.

Our first Shopify platform is live for the hospitality industry: hospitality.peleman.com, and this is just the beginning.

We don't want to "chase" customers anymore. We want to

activate, engage and inspire them

, digitally and personally.

That's why we're creating a

hybrid team

, combining customer service, campaign follow-up, automation, and inside connection.
And that team needs a structured, people-driven and commercially minded leader.

Your role as Team Lead

As

Customer Engagement Team Lead

, you will take the lead in

how we connect with customers in the UK market

.
You guide a small but versatile team, ensure proper follow-up of incoming leads, improve communication flows, and drive structure in a warm, human way.

You are the link between marketing, sales, service and automation. You make sure our digital promise becomes real-world customer satisfaction.

What you'll be doing

Team Coordination

Organise daily planning and set priorities Coach and motivate the team to grow in performance and confidence
Process & Flow Optimisation

Monitor lead follow-up, tasks and customer touchpoints Structure workflows: tagging, CRM logging, communication steps Ensure quality of customer replies, email templates and scripts Optimise Shopify flows and interactions in collaboration with marketing
Campaign & Segment Activation

Collaborate with HQ marketing to roll out campaigns tailored to local segments Track KPIs (conversion rates, campaign success, engagement rates) Collect team & customer feedback to improve customer experience Think proactively about how to expand to other target groups (e.g. real estate, funeral industry, education)

Who are you?

You have experience in marketing or commercial coordination You've led a team before, or you're ready to take that step You believe in structure, consistency and clear processes over pushy sales tactics You understand how automation, content and support should work together You're both operationally hands-on and a natural communicator You're proactive, reliable and not afraid to take ownership

Tools you're familiar with (or eager to learn)

Shopify

(e-commerce platform)

ActiveCampaign

(email automation & flows)

CRM

systems (customer tracking & segmentation)

AI tools

for automation, smart replies or content support

Why you?

Because you care about the entire customer journey, not just the sale.
You notice where processes can be smoother, where teams need more support, and where customers feel lost or disconnected.
And you want to be the person who brings all those pieces together into a powerful, structured, human approach.

What you get at Peleman

We don't just care about the customer experience, we care about

yours

too.

At Peleman, we value team spirit, personal attention and a positive work environment.
If you're looking for a place where your voice matters, your creativity counts, and your growth is supported? This is your moment.

? When passion and work come together, great things happen.

We offer:

A key role in a growing company with international reach Autonomy to shape your team and daily priorities A dynamic environment at the intersection of marketing, service and digital growth A down-to-earth culture with room for ideas, input and ownership Collaboration with a highly motivated team in Belgium

Ready to lead the way?

Are you the bridge between customer care, digital tools and meaningful interaction?
Send us your CV and a short note explaining why you're excited to be part of this transformation.

Apply now and show us how you would make our message matter.

https://jobs.peleman.com/en/social-media-customer-engagement-specialist-uk-horsham

Job Types: Full-time, Permanent

Pay: 23,500.00-28,000.00 per year

Benefits:

Company pension On-site parking Sick pay
Work Location: In person