Job Description

Job Ref:

KGH10804

Branch:

Voco Leicester

Location:

Voco Leicester

Salary/Benefits:

12.21 per hour

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

Variable

Hours per week:

40

Posted date:

14/10/2025

Closing date:

16/11/2025

Overview

We are recruiting for a Customer Excellence Executive to join our team voco Leicester! Responsibilities will include looking after reservations, group enquires and Meeting Event enquiries.

Description

You'll be a relationship-builder, dealmaker, a real driven-by-results type. To have found yourself here, we'll hedge a guess that you'll have a passion for sales - which is great news for us, as your role as Meeting, Events Group Sales Executive will see you proactively selling our hotel facilities within the Meetings, Conference Events market.

What will I be responsible for as Meeting, Events Group Sales Executive?

Working closely with your MICE Sales Manager, you'll play a key part in driving revenue into our hotel - through managing and converting enquiries, promoting our hotels and brands, and finding innovative ways to maximise sales opportunities.

PEOPLE

+ You must be capable of prioritising your own workload, and that of the sales team, be self-motivated and contribute to the overall team performance
+ Good decision making and a high degree of integrity
+ Excellent written and verbal communications

GUEST EXPERIENCE

+ Develop and maintain relationships with key clients and outside contacts to produce group and/or convention business, to include room sales, food beverage sales, and catering/banquet services.
+ Provide guests with information (example: loyalty programmes, area attractions, facility information) to enhance the guest experience.
+ Communicate to appropriate departments all information requirements and special needs for arriving VIP's, large groups, and other key guests.

RESPONSIBLE BUSINESS

+ Proactively market the image of the Hotel, company, and the brand through quality customer care standards in accordance with the hotel's service style and philosophy.
+ To ensure the effective handling of all sales enquiries (Christmas, Wedding, Events and ME) in a timely, professional manner, following the correct Kew Green procedures, working to the hotels selling strategy/ commercial plan.
+ Maximise all revenue opportunities.
+ Provide detailed information to the operations team ensuring all information regards events are communicated effectively.
+ Conduct thorough show rounds of the hotel with both potential and existing clients
+ Support further sales activity within the hotel as required
+ To support the Hotel in identifying and collecting sales leads enquiries and cascading as appropriate.
+ To grow and develop, existing customers through regular contact, meeting and greeting, follow up calls, etc.

PERFORMANCE MEASURES

+ Achieves Budget
+ All Internal audits achieved
+ Response time average under 2 hours

Is this role right for me?

It probably goes without saying that you'll have demonstrable success, but to us, that's important and we believe that this is best achieved with stable career history and a fantastic legacy of achievement; experience all gained within a fast Sales role. If you have experience in the hotel/travel/MICE sector - then this would place you at a particular advantage.





So, irrespective of whether you are you a future star with big aspirations or an established high performer with a proven track record, if you think you've got what it takes to join our family, we'd love to hear from you!


An individual with strong communication and customer service skillsPreferable experience of working in a busy sales and events environmentYou must be friendly, welcoming and customer focusedYou will need to be well presented with an enthusiastic and professional manner.

What's in it for me?

Discounts across retail, restaurants, events etc (because we know life isn't justabout work) Family and Friends discounts in hotels across the Kew Green Hotels and IHG estate International Travel at Employee Rate for other branded hotels within our brand family (and you're not just limited to good old Britain - our family has hotels that span all over the world!) Meals for free on shift - hard work is hungry work! Progression Room to grow, with opportunities across the UK and internationally Uniform provided Flexible attitude and working hours.

About Us

Hotel Brooklyn is a brand new Hotel and will be connected to the well renowned Leicester Tigers stadium. Its hip, trendy and if you think New York vibes, in the centre of Leicester you'll be on the right track.