Job Description

Joining a collaborative and customer-focused team, the Customer Service Executive will support the delivery of aftersales services across the defence client base. Reporting to the Customer Logistics Support Manager, you'll play a key role in managing spares, repairs, services and field engineering deployments to ensure seamless customer support and satisfaction.
Key Responsibilities:

• Provide day-to-day customer support for contracts involving spares, repairs, and field service engineering.
• Coordinate with internal teams to ensure on-time delivery of hardware and documentation.
• Propose pricing and updates for in-service support, tailored to specific client requirements.
• Collaborate with the Integrated Logistics Services team on Obsolescence Management and maintain related plans.
• Maintain service level compliance and accurate quoting/communication records.
• Generate internal and external customer service reports.
• Work closely with CLS Sales Manager to improve service offerings and address customer needs.

Skills & Experience Required:
Essential:

• Prior experience in a customer service or support role.
• Strong interpersonal and customer-facing communication skills.
• Able to work independently, manage time, and solve problems effectively.
• Proficient in Microsoft Office applications.

Desirable:

• Experience with ERP systems.
• Understanding of import/export processes including dual-use or military goods.
• Familiarity with Jira and Confluence.

Personal Attributes:

• A positive, flexible, and proactive approach to challenges.
• Strong attention to detail and organisational skills.
• Excellent written and verbal communication.
• Values-driven: Teamwork, Integrity, Excellence, Courage.

Work-Life Balance & Benefits:

• 37.5-hour workweek with Friday lunchtime finishes
• Hybrid and flexible working options
• 28 days annual leave + Christmas shutdown
• Holiday purchasing scheme
• Pension matched up to 5%
• Income protection & life assurance policies
• Employee Assistance Programme - mental health, remote GP, second opinion and physio
• EV salary sacrifice scheme & company share incentive plan
• High-street discount platform and regular wellbeing initiatives
• Free onsite parking, gym discounts & social activities
• Career development support and structured L&D opportunities

Security Clearance Requirements:
All applicants must be eligible for UK Security Clearance. Proof of UK residency for at least 5 years, along with right-to-work and employment history documentation, will be required upon successful offer.
Interested?
If you're a people-oriented problem solver with a passion for customer success and a background in service delivery, we want to hear from you.