Job Description

Job Advert


Inntel has grown from a small family business to become the UK's largest independent meetings and travel management company. We've been selecting venues, managing events and arranging business travel and accommodation for our clients for over 40 years. But our culture has remained the same. We are a people-first company that prioritises the wellbeing of our teams above everything else.

Company benefits:

Flexible working Employer paid Health Cash Plan Generous annual leave allowance, increasing with length of service Extra time off to volunteer Lifestyle savings through our partner Vivup Salary sacrifice schemes Interest-free loans Professional training and development through the Skills Council and apprenticeship programme Employee assistance programme Mental health training for all employees Reward and recognition schemes Menopause policy in place Regular social events


Are you passionate about delivering exceptional customer service? Join us at Inntel as a Customer Experience Administrator!


In this vital role, you'll support our commitment to client satisfaction by managing and analysing feedback on our services and our supply chain. You'll be responsible for dealing with client feedback and service issues, documenting client experiences, and identifying trends to help us continuously improve our offerings and those of our partners.


If you're a proactive communicator with great administration and analytical skills, be that at the start of your career path or if you are looking for a change - we want to hear from you!


Come and join us in enhancing our services and making a real impact on our clients' experiences.

Hours of work:

40 hours per week Monday to Friday. This role will be office based initially with the option to work from home in line with Inntel's flexible working policy following successful completion of the settling in period.


Please note, applicants will not hear back until after the closing date.


Ready to apply? Please submit your CV highlighting any relevant experience to be considered for this position.


We are an Equal Opportunities Employer and believe in hiring the best person for the job whoever they are, helping them thrive in their role and celebrating their individuality. We would like to encourage people from a diverse range of backgrounds to apply for our roles. If you need any reasonable adjustments or additional support during your application process, please let us know.


Inntel will provide a quality service and demonstrate a commitment to continual improvement to our clients and to the environment. We will ensure a timely response, competitive pricing and a consistently high quality service by maintaining the requirements of the ISO 9001 Quality System and the ISO 14001 Environmental Management system.