Job Description

Join us as at Flogas and we'll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team.
Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers
How you'll power our business as a Customer Experience Advisor
Flogas Britain is one of the largest suppliers of Liquified Petroleum Gas. They serve over 300,000 homes and businesses across the UK, including sectors like manufacturing, leisure, agriculture, healthcare, construction, and hospitality.
They support, train and develop their staff, offering opportunities for personal and professional growth. Their aim is to have fun, work hard and be part of the Flogas family
What will I get from working with Flogas Britain?

• EARN: 18,000 per year, 37.5 hours per week
• EXPERIENCE- your hours: Monday to Friday between 8am and 5pm (shifts on rotation) and 1 Saturday in 4 paid at overtime.
• Work from home Wed-Fri subject to training sign off.
• QUALIFICATION: Customer Service Practitioner Level 2 takes approximately 16 months.
• BENEFITS: Monthly bonus for achieving targets, team nights out, fun incentives, life assurance, health plans, extensive discounts and more!

What will my day look like?
You will be joining a friendly team and make a difference every day by ensuring customers are able to access the energy they need in their homes or places of work. No call or communication is the same and you will work with your customers to offer support and advice; and be empowered to made decisions and solve problems. Your daily tasks will include:

• Talking to customers about their energy needs
• Speaking to other departments to help resolve customers queries
• Attending 1-2-1's and buzz sessions with your manager
• Talking to your colleagues to get support when needed
• Minimum of 6 hours per week spent on apprenticeship work and training.

How does the Apprenticeship work?
Working towards your Customer Service Practitioner Level 2 Qualification, you'll attend monthly 1-2-1 meetings (online via teams every month - NO classroom OR college!) with your tutor and learn about modules including knowing your customers, understanding the organisation, meeting regulations & legislation, systems & resources, and the customer experience. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training is completed in the workplace, during working hours.
WHAT skills/qualifications do I need?

• Minimum GRADE 4/C in GCSE (or equivalent) Maths & English
• UK Residency - must have lived in the UK for at least 3 years
• Communication, team working & customer care.
• Attention to detail, organisation & initiative.
• Problem solving, admin & number skills.
• Non-judgemental & patience.

What happens next?
If your application is successful, you will receive a call from our dedicated Recruitment Consultant who will discuss the qualification, location and course length in more detail. Following this call, you will be asked to write a supporting statement and complete an English and Maths assessment.
If you really want to impress us, why not show your enthusiasm and carry out some further research on the employer and the qualification you'll be working towards! Links are provided below:
Employer Website:
About the Qualification:
Flogas: Powered by people
At Flogas, we do energy right by hundreds of thousands of customers across Britain who live, work, relax or holiday off-grid. Powered by people like you, we connect them to the energy they need, when and where they need it. With the backing of the global Group DCC, we've grown over the last 35 years to become one of the largest suppliers of Liquid Petroleum Gas (LPG) in the country. Now we're investing heavily in new infrastructure and innovations, so we can deliver 100% renewable energy to our customers by 2040 - and a career with a bright future to you.
Doing right by everyone
People matter at Flogas. We're an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We're committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.
Please apply to this role using the below link:

Skills Required