Job Description

Join BioIVT as a Customer Experience Agent.

Every day in our team is different; whether it's responding to unique customer queries or tackling new challenges, there's always something to keep you engaged. You'll collaborate closely with teams across the company, building strong professional relationships and genuine friendships along the way. We pride ourselves on having a supportive and approachable management team. You'll feel encouraged, valued, and empowered to do your best work every day. Join us and be part of a dynamic, friendly, and collaborative environment where your contributions truly make a difference. What we offer:

The starting salary is 26,000 per year.
The role offers hybrid working with 1 day in office (Burgess Hill).

25 days holiday (increasing to 27 days after 3 years of service) Company funded private medical insurance Life Assurance (x 4 salary) Employee Assistant Programme Enhanced family leave policies Free fruit delivery in the office Company funded social events Learning & Development opportunities Discretionary bonus scheme for eligible employees

SUMMARY

The Customer Experience Agent is responsible for engaging with BioIVT's customers in a positive, helpful and professional manner. The ideal candidate can work independently, under pressure and balance competing priorities in a results-oriented work environment.

This position will ensure compliance with Environmental Health and Safety (EHS) policies, standard documentation practices, Standard Operating Procedures (SOPs) and Good Laboratory Practice (GLP) regulations, General Accepted Accounting Principles (GAAP) and other Regulatory Guidance's as applicable.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Build and maintain relationships with new and repeat customers and ensure their satisfaction throughout the entire sales process Manage certain business units, as assigned and serve as our clients' point of contact throughout the entire ordering process for all projects assigned Assist clients by generating detailed quotes, as well as processing orders and tracking open existing orders Develop an understanding of how the division operates and the products and services offered Communicate effectively, pleasantly and in a timely fashion with customers to answer all questions and client inquiries Serve as a liaison between our clients and all internal departments Build and maintain relationships with all internal departments Provide ongoing support to the business development field team Manage opportunities in Salesforce

TELECOMMUTING REQUIREMENTS (if applicable):

While telecommuting, the employee is required to have a designated, in-home workspace and reliable internet connection.

TRAVEL

This position will require ability to commute to the Burgess Hill office. The position will be in person for initial training and then hybrid from an agreed upon time frame. Typically one day a week in office as standard.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's Degree, ideally in science a plus At least 2 years' experience in a client services position Customer service-oriented attitude Commitment to quality Experience in Salesforce or Sage X3 a plus

Other Skills and Abilities

Ability to problem solve Excellent written, oral, and interpersonal communication skills Highly self-motivated, self-directed, organized, and attentive to detail Ability to effectively prioritize and execute tasks in a high-pressure environment Ability to work both independently as well as on a team in a collaborative environment Computer savvy and ability to adapt quickly to new technologies Proficiency in Microsoft Office Suite (Outlook, Excel and Word)

A full-time Monday through Friday workweek with general business hours and flexibility to occasionally work additional hours as needed and approved by management.