Job Description

Job Summary:

Company:

Live Nation UK & Ireland

Department:

Customer Experience

Location:

Farringdon, London

Reports to:

Customer Experience Director

Working Hours:

Full-time

Contract Type:

Permanent

Role Description

The Customer Experience Coordinator & Executive Assistant is a key support role within the Customer Experience department, responsible for providing essential administrative and organisational support across the team, as well as dedicated Executive Assistant support to the Customer Experience Director.


You will play a central part in keeping the department running smoothly by coordinating meetings, preparing documents, maintaining trackers, supporting communication flows, and ensuring the team has the right information and resources at the right time. Working across multiple workstreams, you'll help the wider team stay organised by managing administrative tasks linked to festival and venue planning cycles, documentation, internal communication, and stakeholder coordination.


Alongside this cross-department support, you will provide full EA support to the Customer Experience Director. This includes diary and inbox management, travel and accommodation arrangements, meeting preparation, taking minutes, preparing presentations, and ensuring the Director is well informed, well prepared, and able to operate efficiently in a fast-paced environment.


This role is ideal for someone who is exceptionally organised, proactive, professional, and comfortable working with a wide range of internal and external stakeholders. You'll be an integral part of the team, contributing to the coordination and delivery of fan first initiatives across our festivals and venues through excellent administration, clear communication, and dependable support.

What it's like to work in the Team

The Customer Experience Coordinator & Executive Assistant will be an integral member of the Customer Experience team at Live Nation, where our shows and events are as diverse as the individuals within them. With a positive and supportive approach, the successful candidate will work collaboratively to contribute to our core values of excellence, inclusivity and putting the Fan First across our business


The visitors to our venues and festivals are more than customers, they're our Fans. They are at the heart of everything we do. Our mission is to 'put fans first and deliver world class experiences.'


To do this we strive to always embody our Fan First Values:

We care:

we genuinely care about our Fans as individuals and strive to go above and beyond their expectations. We understand what is important to our customers, stakeholders, and teams.

We make it relevant:

we deliver the products, services and experience that are right for our fans and that enhance their experience. We focus on the task that will make a difference to the business.

We communicate:

we embody great communication at all times. We are polite, courteous and are fluent in our brand language. We work collaboratively and share best practice.

We take ownership:

we take ownership, responsibility, and accountability to get the job done. We do what we say we're going to do and work together to solve challenges and exploit opportunities.

We add value:

we focus on the detail that drives enhanced commercial performance and efficiencies. We are bold, brave and constantly self-review to ensure we're always adding value.

We do what's right:

we drive a culture of inclusivity, diversity and sustainability. We stand by our principles and work towards making our venues and festivals world leaders in accessibility, inclusivity and sustainability.

What we can offer you

Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.

Who you are

Competencies / Skills / Knowledge / Experience

Previous experience in an administrative, coordination, or support role--ideally within events, live entertainment, hospitality, or a similar fast paced environment. Excellent organisational, time management, and multitasking skills with strong attention to detail. Strong written and verbal communication skills, Proficiency with Microsoft Office, Teams, Outlook, SharePoint, and presentation tools (PowerPoint, Canva etc.). Comfortable managing multiple stakeholders and maintaining professional relationships. Ability to handle confidential or sensitive information discreetly. Positive, proactive attitude with a commitment to supporting team success. An interest in the live event industry and enhancing the fan experience is highly desirable.

Behaviours

The following attributes determine how the role will be carried out and are required to be a success


Organised and reliable - keeps tasks, schedules, documents, and communications structured, accurate, and consistently up?to?date. Proactive and solutions?focused - anticipates needs, identifies issues early, and takes initiative to keep work moving smoothly. Clear and confident communicator - communicates professionally with stakeholders at all levels, ensuring clarity and maintaining positive relationships. Detail?oriented - maintains high accuracy in minutes, documents, planning materials, and all administrative outputs. Collaborative and supportive - works effectively with colleagues across the department, offering dependable support and contributing to a positive team environment.

What the role includes

Executive Assistant Support to the Customer Experience Director

Manage the Director's diary, including scheduling, prioritisation, and ensuring effective time management. Coordinate logistics for meetings, including agendas, attendee communication, and preparation of materials. Take high quality, actionable meeting minutes and ensure follow up actions are tracked and communicated. Arrange travel, accommodation, itineraries, and logistics for the Director. Support departmental and senior level communications on behalf of the Director. Prepare, proofread, and format presentations, reports, and briefing materials. Manage document organisation and ensure the Director has timely access to relevant information. Handle confidential information with professionalism and discretion.

Departmental Administrative & Operational Support

Provide administrative support across the Customer Experience department. Coordinate team meetings, maintain agendas, take minutes, and circulate updates. Maintain department trackers, planning calendars, and shared documentation libraries. Support preparation and organisation of festival and venue planning documents, schedules, and briefings. Assist with formatting, creating, and managing departmental presentations and decks. Organise departmental accreditation for festivals and events Assist with administrative aspects of accreditation, supplier documentation, internal forms, and onboarding paperwork. Support clear information flow between the CX team and internal stakeholders, ensuring clarity, accuracy, and organisation. Support the collation of updates, insights, and post event feedback for department reviews. Help ensure consistent file management across departmental systems (SharePoint, Teams, shared drives).

Communication & Stakeholder Coordination

Act as a coordination point for internal teams, ensuring timely sharing of information. Assist in preparing internal communications, departmental updates, and cross team briefing materials. Coordinate the circulation of seasonal planning information to festivals and venues. Maintain accurate and up to date contact lists, distribution lists, and stakeholder directories. Build positive and professional working relationships with internal and external stakeholders.

Festival & Venue Administrative Support

Support pre-event planning through administrative organisation, meeting coordination, and documentation. Assist with compiling information for festival planning packs and briefing documents. Help track pre-event deadlines and ensure documentation is complete, accurate, and well structured. Provide administrative support to ensure the CX department is fully prepared for live event periods. Operational support on site during key periods for festivals and events where required

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com

APPLICATION DEADLINE: Monday 5th January 2026.

We reserve the right to close applications at any time so encourage early application where possible. We enjoy an extended break over Christmas and so will be reviewing applications in January.


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