Job Description

We are seeking a Customer Experience & Student Support Officer to provide an information, guidance, administration assistance and support service to current and prospective students, employers, staff and members of the public.



The post holder will have Good general education including 4 GCSE's or equivalent to at least Grade C including English, and a NVQ Level 3 in Business Administration or equivalent.



You will have a High level of skills with Microsoft Office Applications. Be Confident in the use of bespoke software and have excellent organisation and planning skills. As well as experience of working with effective management systems and administrative procedures.



The salary for this post is up to 24,559 pro-rata.



Burnley College Sixth Form Centre provides first-class Further Education, University Education, Apprenticeship, business training and adult learning programmes, in the heart of Pennine Lancashire. Please also see our College Charter on the Burnley College website.



At Burnley College, we celebrate the diversity of all our staff, students and visitors. We provide a safe and supportive environment in which everyone is able to study and work to the best of their abilities and we are committed to promoting equality of opportunity for all.



The College is dedicated to safeguarding and promoting the welfare of all learners and expects all staff to share in this commitment. Employment at the College is subject to an Enhanced DBS Check via the Disclosure and Barring Service and any post involving regulated activity will also be subject to an additional barred list check.



To apply for this post, please complete the application form using the link below. If you experience any problems when completing the application form, please e-mail hrrecruitment@burnley.ac.uk



https://careers.burnley.ac.uk/applynow/



The closing date for this post is 5.00pm Thursday 22 January 2026.



The location for this role is on site delivery.



Please be aware that the College

does not

hold a Sponsorship Licence, and as such is unable to sponsor individuals for Skilled Worker Visas.